We visited here for my Birthday on the 13th January 2024. We always use the "DriveThru" as we have done for many years. We approached the window and gave our order down a microphone. Not at all professional compared to previous visits where a guy called Martin used to serve us face to face, along with a lovely Thia lady, both courteous and professional in their work and you could tell they enjoyed their jobs. What ever has happened to this place needs investigating by KFC regional management. This visit was appalling. After placing our order we drove to the next window to pay and was told straight away to park up "anywhere!" We did and 20 minutes later we were still waiting for out food. We were parked 2 metres away from the window so we weren't hard to find! I went inside the restaurant and was met with total chaos! A staff member arguing with the Manager over lack of food and burnt fries. He was the manager as he stated "You can't speak to you Manager like that" at the top of his voice for all to hear! It was total bedlum and not a pleasant experience at all. I asked about my food and was given a bag from the counter with no appology. On returning to my vehicle the food was stone cold, the "Superior" fries, far from "Superior", all shrivelled up, burnt and the chicken strips undercooked, cold and soggy! Back inside I went to be greeted by staff who didn't have a clue what to do so I asked for a refund which I got and left!

I will NEVER visit the "Grand Junction Retail Park" branch again as after this visit I went to the branch on Morrisons car park on Dunwoody Way, Crewe where everything was just perfect! Knowledgable, helpful staff, hot food, great service and ran very efficiently and professionally just like a KFC should be ! Perfection!