KFC Penzance - Heliport Retail Park — Restaurant in England

Undoubtedly, this visit to KFC was one of the most disappointing experiences I've had. I arrived in the late afternoon to find that half of the seating area was locked out, leaving people crammed around a few tables and order screens. Speaking of the tables, they were all filthy and sticky, as were the trays and order screens. Even the floor seemed neglected. While I understand that there may have been limited staff available, it was surprising to see such neglect across all areas simultaneously. This is something I haven't encountered in other KFC locations before.

Moving on to the food, I ordered my usual meal, as I do at any KFC. I typically know what to expect, but this time, it was obvious that the food was overcooked. The once golden batter appeared dark-ish brown, giving the impression that it had been forgotten in the fryer and left sitting on a shelf for too long before being served in the afternoon.

Unfortunately, the staff didn't meet expectations either. Some of them clearly weren't up to the task at hand. When I politely asked for an exchange of dips, their response was rude and accompanied by comments such as, "What? This is the last time I'm doing this." Eventually, the lady reluctantly exchanged the dips for the ones I had ordered. To my surprise, as I left the counter, I overheard the same lady complaining to a colleague about the "ridiculous" request from a customer, as if we couldn't hear her conversation.

Overall, I must say this was one of the worst experiences I've had at a KFC. The limited seating, unclean tables, trays, and order screens, along with the overcooked food, were major disappointments. The unprofessional behavior of some staff members only added to the negative experience. I hope the management takes note of these issues and works towards improving the overall quality and service at...

Not one to normally write a review and not about a fast chain food restaurant. However, im still baffled by the performance of the staff here. After struggling to find a table that was clean, we ordered our food. The girl at the counter was the rudest person ever to be working in any form of hospitality as she lacked it completely. It wasn't busy. Staff in and out on breaks or to have a cigarette! There were 3 staff members arguing about clearing the tables, ect, Finally, 2 came out to clear them. Not caring about any of the customers sat eating, the one rude girl was swearing about customers (whilst children were next to her, i had my own 2 with me) not clearing the tables "we should put up a sign saying clear your tables" "they are to stupid to clear the tables, now I have to do it" Maybe she doesn't realise that, yes unfortunately that it is her job after all. Maybe if the bins were not overflowing (bins that were completely broken), customers could clear their own tables! She then moaned on, and on about not emptying the bins, the mind boggles!! The floor was littered with food, and no one attempted to sweep it. And the toilets were disgusting. No toilet roll, no hand soap, toilet roll piled in the sink as there was nowhere to put the paper you needed to dry your hands as the hand dryer wasn't working. It's a shame tou can't give 0 stars. This is one KFC to AVOID.......leave it for the rats in the bushes....and wipe your feet on...

Poor service by staff too busy to care. Really, really filthy place. Bins overflowing, food and rubbish on the floor in various places. No soap in the men's toilet where the door to the corridor would not close. This meant that as you walked in you could see the urinals in the mirror from the corridor. Toilet wasn't that clean either. The service counter had drink spilled all over it and that was not surprising given the way drinks are thrown down or slid across like some western saloon bar. The food was chucked onto trays so the fries spilled out. The mocka coffee was just coffee until I got to the bottom to find a lump of chocolate powder that hadn't been stirred in. Not very warm either which may be why the sludge didn't mix in. The food seemed to have been around a long time. Handfuls of sauce sachets were thrown into the tray with no thought to quantities. Most of which I could see were ending up on/in the overflowing bins. My son said he'd never had a kfc before so I thought why not. I was left thinking why and he was left with no desire to return.

Further to this post and having eaten nothing since, 3 times I had to rush to the bathroom and sit whilst everything ran out of me. Could be a...