My family and I came to visit over the easter bank holiday weekend, the pub put on a fun day which was a lovely idea, however they were clearly unprepared for the volume of customers that they needed to accommodate for. My 5 year old son, my partner and myself waited over an hour and a half for our food which would have been okay had the waitress not have brought our mains before our starters. At this point I did question why we hadn't received our starters earlier, and before our main dishes, at this point a young gentleman hastily retreated back to the kitchen to have a look into this for us. He did return and very rudely told us that you ordered these as sides so this is what you've got and then walked away with no further comment or apology. We never received any explanation as to why we had to wait so long for our food or received any apology from any of the staff members involved for the delay in receiving our food or the error with our starters. We also were not asked if we needed any sauces or cutlery, and after having to ask twice in the end I did receive some Additional sauces. I can understand that the staff were over ran with it being a busy weekend however we found the customer service to be appalling and unacceptable. I would just like to state that we did not order our staters of mozerella sticks and garlic bread as a side order, they were a starter and a simple apology and some common curtesy would have gone along way to improving our dining experience. Due to the overall experience we received, we will not be returning to this establishment...
Read moreThis place was recommended by a friend for great beer garden and top quality food, it was 30 minutes out of my way but thought with a beautiful day I’d give it a go, when I arrived there was adequate street park even with a pregnant partner and a toddler. We were greeted by a friendly guy who seated us very quickly in a shaded, non smoking area in a substantial and excellently maintained beer garden, he then clearly explained there app system and left us to take a look and place our order. The drink and food menu was large and varied catering to all needs, we ordered and our drinks arrived very quickly, along with crayons and drawing sheet for our toddler, soon and in a timely manner our food arrived. The food did not disappoint it was expertly cooked and so full of flavour, I especially recommend anyone visiting to order the food as the chef is top notch and well priced getting much more than your money’s worth. Overall the place had great ambience and extremely child friendly, I can’t wait to be back in the area to visit again and will recommend it to anyone visiting the area, lastly the staff were friendly and helpful going out of there way to help, try it you’ll be...
Read moreWe booked a table for 3pm on Sunday 4th December, we arrived and were told the staff were running late from the bar lady, who was pleasant enough, we ordered a drink and the staff arrived at 15:30, they did apologise and would sort us out as soon as possible, they were getting the ovens fired up, they should have done this with the heating as it was so cold and we sat with our coats on, my husband went to the men's toilet and it had no hot water or anywhere for him to dry his hands, the hand dryer didn't work. We eventually got our seat at 15:45 and ordered, the food was ok but not the best we have had. We weren't offered a drink or any form of discount for our long wait, and, for a meal that cost us over £60 for a starter andain course I feel is disappointing, I'm afraid we won't be returning here again. We don't normally complain but after leaving felt very...
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