Lu Shan Chinese Restaurant — Restaurant in England

The food is excellent if you ever get to experience it this is now the third time I have gone in and placed a order for a takeaway. And the service has been abismal people who come in after you eating in the restaurant getting there food well before yours. Delivery girls coming in and out four times while you are still waiting for your takeaway. And being told your food will take 20 minutes after 30 minutes and asking how much longer it will be being told 40 minutes. I will never ever give this place my business ever again totally discussed if it was a one off fair enough but three times is totally unacceptable. I don't wish to place a review like this. As the food is good. But on this occasion enough is enough. I can't believe it has taken you 8 months to reply to my complaint. I think there are a few things that we need to clear up. I could not have arrived early as I came into you premises to place my order I did not raise my voice to your staff. But you came out shouting in your own language when I question you service. Which on the day was shocking bad a as for complaing to Bembridge house if they are connect to you and you can give me their details I will be more...

My partner and I visited on a quiet Sunday evening and had the set meal for two. We regretted it as we didn’t feel like the extra charge to eat in was worth it (another set of customers asked to eat in when their food was ready and were refused and told that we had paid for eat in). Our experience eating in was mixed. They seemed unprepared and somewhat surprised that we wanted to eat in and I’m guessing they primarily get take away customers. The atmosphere wasn’t particularly great, but I have to mention that the waitress was incredible. Very attentive, very friendly and an absolute credit to their business. I can’t fault her service at all. Unfortunately the food she was serving didn’t match up. The starter platter was good, but everything else was merely average and both my boiled rice and my partner’s fried rice was hard and stale.

My advice if you’re eating here is to order for take away. The extra cost for eating in isn’t worth it. The waitress will still treat you like royalty when she hands over your...

Monday 7th Sept,about 7pm " 'Ere bud,are you local?" "Yes" "Great,sorry to bother you.I hear there are 2 Chinese Takeaways around here,which 1 would you say is best?" "That 1"...(man and his 2 companions point in the direction of Lu Shan)

Signs request the wearing of masks and 1 customer at a time if ordering takeaway,which,in these uncertain times,is not an issue for me.

Young lady was taking an order from a table so I waited at the counter.When she took her position behind the counter,she couldn't apologise enough for keeping me waiting (no more than 5 minutes).She took my order of Chicken Fried Rice & House Special Chow Mein and told me it would be ready in 15 minutes whereupon I went back outside and sat at a table with the missus.

Sure enough,15 minutes later,the young lady came out with our order and again apologised for the wait which,in our view,was to be expected at any food takeaway outlet and at £13,no dearer that back home.

Lu Shan Chinese Restaurant gets a thumbs...