Mad Hatter's Tea Room — Restaurant in England

Sadly the worst cafe experience we've ever had.

The waitress was very impersonal and had poor customer service skills. Our drinks were placed down on our table on the tray she brought it on and walked away. When we had been waiting for 40 minutes for our food I asked if she could check what was happening. She said she didn't think it would be long and didn't show any initiative to find out. When I asked her if she could go and check, she then returned with our cold food. Eggs Benedict with half a bread bun underneath that wasn't toasted therefore soggy. No bacon or ham. A full English with burnt toast and rubbery eggs. The best out of the three was a bacon sandwich which wasn't great either but after removing the fat was salvageable.

When asked if everything was ok we expressed our disappointment. The chef asked how she could make it better however at this point we really just wanted to leave therefore we said we were just going to pay and go. The chef apologised and explained it had been a stressful morning. I'd like to think this was an unusual occurrence however the previous negative reviews speak volumes and in my opinion should...

We have stopped here a few times before and did not have problems until today. We ordered cooked food for four. Three were delivered with ten minutes intervals and one was not (we assumed that it was forgotten). The flat bread of the gyros were very hard to cut and chew. An elderly couple sitting behind us near the kitchen only had one food brought to them, later, the man was told that there was no chicken to make the burger that he had ordered. The couple left upon the delivery of this news. We should have too. We waited another 20 minutes after informing the kitchen of our missing order, but have to leave before it was ready. We spent an hour in total in the cafe but have to find alternative for a quick lunch. Today’s experience hopefully was a one-off. The staff was pleasant enough, especially the young man who brought our food was apologetic for the delay. I hope any issues the cafe may have can be ironed out, for this is a popular spot in a...

This place is a down-to-earth, genuine cafe. The staff are very friendly and welcoming, and happy to have a laugh with their customers, especially in quiet times. The Alice in Wonderland theme runs throughout the decor, although not on the menu.

The food is standard fare: beans on toast, full English, etc. Despite this, the food is excellently cooked and generously portioned. The pricing is reasonable so that you feel that you have had a decent feed at a good price. One suggestion I would make is to describe the contents of some of the menu so customers know what they are getting, particularly the vegetarian breakfast, for example.

The vegetarian breakfast was well cooked and decently proportioned (which makes a nice change). The eggs had amazing large yolks, plenty of beans and a sausage I've...