Miller & Carter Weston Gateway — Restaurant in England

Under-staffed!

Long waits - can't blame the staff at the coal face as they seemed to be running around like mad - not sure if they are always this under-staffed, or this was just an August Wednesday blip (though quite a few other reviews say the same thing...).

Took my elderly mother out for supper to a steakhouse for a change as they have great deals Monday-Wednesday - she quite liked it as something different (I take her out to a restaurant a couple of times every month).

Unfortunately they had run out of the mocktails we wanted to try (the deal was 'steak and a cocktail') so we tried two different ones (one was too sweet for me, the other definitely too bitter).

My ribeye steak was ordered medium-rare but was definitely the other side of medium (this includes according to their definition on their menu) - however it was tasty, we were hungry, and didn't want any further delays so I didn't send it back. The sirloin was ordered well-done and it was (and elderly mother definitely liked it!). The fries had evidently been standing around a bit before they were served to us...

Staff were generally very very friendly (though rushed off their feet), but one of the servers (very young) was a little sharp in her response to my legitimate question (definitely NOT the same level of customer service friendliness as her colleagues).

Including a reasonable tip the total price was just over £30 per head (note: we did NOT have any extra drinks, starters, or desserts).

Will we go back to this Miller & Carter? Possibly, but we will book extra early next time as we expect it will be ages (hour plus) before we get any food...

Other: there is lots of disabled parking (which is wonderful to see) which is close to the front door (when you have worked out where to go 'round the back'!) though it's a bit of a hunt to find this main disabled parking car park the first time.

Other 2: be warned - the EV Car Charger (BP ChargeMaster) is cursed, it failed on me the first three times (accepted the credit card, but had a connection error with the car), and you have to use a different credit card each attempt, so I now have 3 x £45 pre-authorisations. Another user of this car charger (apparently he uses it most days) told us how flaky it is compared...

This is a negative review mainly focused at the GM of this resteraunt. We booked for 8:15 so not late, we placed our order for starters and then tried to order mains, both my partner and I wanted Ribs, while ordering we were told theres no Ribs, asked the waitress to come back as we needed to find something else, she came back just as the starters arrived, ordered burger for me and scallops for my partner, after we finished our starters the waitress came back and said theres no scallops, my partner is Keto so limits what we can now order to just steak. I spoke to the AM and asked for a discount on ordering steak as its not what we wanted but left with no options now and we cant go anywhere else because we had eaten our starters already and my main was about to arrive. She said she would speak to the GM, in the meantime my main arrived, the AM came back and said the GM said no discount! We ordered the steak with no garnish, chips or anything, was charged full price -10% as we had a NHS Blue light card. The AM was nice as was the waitress, not their fault, this is completely on the General Manager, first, its his responsibility to make sure theres enough food ordered in for a Saturday night to not run out early evening (8pm), second, staff should be made aware of whats not available when seating guests so they have the option to leave if theres nothing suitable on the menu, third, the GM clearly has no respect for customers as he couldn't even speak to us directly, (hid behind his AM and clearly didn't care) last, as we were left with no choice with what we could order as we had not been given any warning of what wasnt available until after we had started our starters, we should have been given some kind of good will gesture I think, but its the first 3 points I've stated above to why im leaving this negative review, it was a terrible night, I had finished my main before my partners steak turned up, and the evening cost me £120 for food and drinks for 2 people, a burger and a single small...

VERY disappointing visit this time. We never had problems before as the food was always good and the staff very nice but yesterday completely opposite. We came with 3 little kids and a mother in law. My husband was trying to explain my daughter has several allergies and how we want a simple steak and chips for her. The waitress asked him to fill the form, which he did, and putting the allergens in which again is not giving you many options for food so again he said just simple steak without anything like butter… she didnt let him finish and asked what sauce we wants on the salad. He then said, can you please let me finish about the steak and we dont want any salad with any sauces she cant have so the waitress said: dont tell me how to do my job!! My husband said that she is being rude and he wanted to talk to the manager. And that conversation was even more dissapointing as the manager didnt see anything wrong as they have to follow the procedure and he should just sit down and dont escalate! Plus the waitress was telling my husband: thats not what happend, mate!! He is twice her age and not her mate for sure. Really shocking. We only stayed because we had little kids and a mother in law who is barely mobile and didnt want to make it hard on them and especially our daughter who has anxieties around food. We didn't want her to know there was any problem itherwise we would have left! The food was nice and the second waitress too but we will never come again!! Another manager came after and started explaining they need to follow the procedures and apparently my husband didn’t want to fill the form. We said: you dont understand! We like the procedure, she just didnt listen and was rude and blinded by procedure didnt care what we are saying and same was the manager, like they never understood customer service principals: be nice and polite...