Monument — Restaurant in England

Our Thursday early evening 4/4/24 visit to The Monument, typically a lovely choice for dinner and drinks, left us profoundly disheartened due to a disappointing staff interaction. As locals who frequently indulge in the pub's offerings and enjoy its ambiance, our anticipation was high for a pleasant evening with our grandson.

Opting to treat ourselves and avoid dishwashing duties, we settled at table 12, eager to enjoy our usual favourites. Initially, we placed our drink orders through the app at 18:03, a convenient feature that we really enjoy using as it means we don’t have to interrupt our conversation. After a considerable wait of about 15 minutes, we grew a little impatient. My partner ventured to the bar to enquire about the delay, only to be met with an unapologetic response blaming us for utilising the app instead of approaching the bar directly.

Her indifferent attitude and lack of courtesy were very disappointing. Instead of acknowledging the inconvenience or offering an apology, we were met with the brusque assertion that we should have known better. Such disregard for customer service tarnished our experience at what is usually our cherished local.

Feeling let down and disheartened, we opted to curtail our visit. Rather than indulging in our usual dessert selections and prolonging our stay with additional drinks, we promptly concluded our meal, which was delicious as usual, and departed. It's regrettable that a single staff member's demeanour could overshadow the otherwise enjoyable atmosphere of The Monument.

Disappointed, we sought solace in the familiarity of our own home, where we have enjoyed a decadent cheesecake accompanied by ice cream and a few tins of beer procured from Tesco Express down the road. While our evening has taken an unexpected turn, it should serve as a reminder of the impact of customer service on the overall dining experience.

This staff encounter at The Monument was marred by subpar service, casting a shadow over what is typically a much loved dining destination in our local community. It is our hope that the management takes note of such reviews and endeavours to uphold the standards of hospitality that patrons rightfully expect...

The Monument’s Hereford Sunday Lunch Beef Roast is an absolute culinary delight. From the moment the dish arrived at our table, it was clear that this was no ordinary roast. The beef, sourced from Hereford, was cooked to perfection, boasting a succulent and tender texture that melted in the mouth. The rich, savory flavor of the beef was beautifully complemented by a medley of perfectly roasted vegetables, each carrying its own burst of flavor.

The Yorkshire puddings were a standout, with a delightful crispiness on the outside and a soft, fluffy interior. The gravy was nothing short of spectacular, with a depth of flavor that tied the whole meal together seamlessly. Each bite was a harmonious blend of textures and tastes, making for a truly satisfying dining experience.

Moreover, the portion size was generous, ensuring that even the heartiest of appetites would be thoroughly satisfied. The attention to detail and quality of ingredients used in this roast was evident, showcasing the Monument’s commitment to providing an exceptional Sunday lunch.

In addition to the remarkable food, the ambiance of the restaurant was warm and inviting, making it the perfect place to enjoy a leisurely Sunday meal with family and friends. The staff were attentive and friendly, adding to the overall wonderful experience.

If you’re looking for a Sunday roast that epitomizes comfort and indulgence, the Hereford Beef Roast at the Monument is an excellent choice. Highly...

*UPDATE I have just received a call from the manager which I appreciate. I'm not sure anything will resolve the issues I have raised as staffing seems to be the prominent difficulty as well as an app system that is unfit for purpose. So it will be interesting to see if Greene King support their managers to help resolve the issues. Sadly this is the second negative experience we have had at The Monument in Hereford. The first was when we asked if we had asked to sit at a table that had been reserved for 7pm and the customer hadn't turned up by 7.50pm. The waitress removed the reserved sign and said it was fine to sit there. 5 minutes the customer arrived. We were told to move! Even though the other customer was 55 minutes late. The second disappointment was Christmas eve 2022. We used the app and the pub really wasn't that busy so we're confused when after 20 minutes our order still hadn't arrived. I asked the waitress who said they were just very busy. I watched three new people enter the pub be served and still no drinks. I approached the waitress again who said they are just clearing the bar! When I challenged this and said that could leave us sat there all night waiting for our order. When the manager brought the tray of drinks over, 40 minutes later. He said did you order through the app. When I said yes he just said be quicker to go to the bar! I did suggest closing the app if they were unable to manage it efficiently. Really...