Morrisons Cafe — Restaurant in England

Went there for a Saturday breakfast with my family and I can't complain about the food. It was nicely cooked and delicious, so no issues there. But it was the service that let this place down.

At the till, we were served by someone who was apparently the café manager, but he seemed to limited knowledge of their menu. The meals we ordered were supposed to come with fried bread, according to the menu, but the manager was adamant they didn't and gave us a choice of toast instead. When the meals did arrive, they did have fried bread with them, so we ended up with that and toast.

Because of COVID-19, the manager was taking people's orders and then directing them to a table, but he sent quite a few people to tables that hadn't been cleaned. As there were plenty of clean tables, several people just moved to another table, taking their table number with them, which must have confused the servers! But they ought to have had a better system to allocate tables, or at least have more people cleaning tables.

To be fair, from the frazzled look on staffs' faces, I'm guessing they were short-staffed that day, which is all the more common with COVID-19 doing the rounds. I do sympathise with them and I'm sure they were trying to make the best of a bad situation.

One other plus point is that they were also offering Eat Out to Help Out seven days a week, so we got a discount even though it...

Today 20/02/2022 at 13.26, my husband and I were at the Morrison Café in Chippenham. I saw something, and it really bothered me. The chef while buttering toast and touching plates, he scratched his anklet, after a couple of minutes while he was talking to a customer, he thought to be in his house and scratched his naked lower back. He did not wash his hand and proceed with the customer's toast. My husband stopped me when I was willing to report such hygienic behaviour. I didn't usually complain, but honestly, I ate and I kept thinking about this "chef" who touches my food... I have to be honest and I have seen other employers use hand sanitizer...

Waiting for an appointment I came in this morning for a cup of tea and tea cake. Why oh why do Management think this cafe can be run with 2 members of staff? Morrisons your missing a trick and not looking after your employees. It 10.11am and there are over 30 customers ordering drinks and food. Your expecting 2 staff members to work the till, Dish and cook the food, serve the food, clean the tables and be courteous to customers? Very short sighted in my eyes……..more staff = a quicker service, cleaner environment, happier employees = A better experience for customers. Maybe 2 of you should run it for a week and see how...