Mughal Palace — Restaurant in England

Booked table for 7:30 this evening, turned up right on time, waited 5 minutes to be seated. Although reasonably quick to serve drinks & take our order, waited 90 minutes and our food which still hadn’t arrived. Customers around us had suffered the same experience and thankfully got their food. However, I am not as tolerant of such poor service and got up & walked out and refused to pay for the bottle of wine & popadoms. Wouldn’t have been so bad, if Ali hadn’t lied to us about when we would get our food. This restaurant is a disgrace when you compare them to all the other efficient restaurants in the area. I would advise giving it a miss as they are so incompetent. Shall not ever use them again.

In response to AR's quite lengthy response to my complaint, I find myself having ro correct something that AR stated. AR said that I had allowed the couple sitting at the next door to us to have the meal that we had ordered. This is wrong, we did not say this, why would I and why would the next table accept our food? We had ordered something completely different. AR do not claim this is what happened as it did not.

The three tables around us had been waiting over an hour for their food. Ali came to my table and said that we were next and we would be served very soon. However 10 minutes later the couple next to us got their food, so what Ali had told us was not true. I have no problem with the couple next to us getting their food before us because they had sat down at 7pm, so obviously were ahead of us in the food queue. Incidentally, they were a 'walk-in' so I blame the restaurant for overloading the restaurant with customers who they clearly could not cater for in a reasonable amount of time. Lastly, AR concluded that the bottle of wine & popadums were on the house. Too right they are, it was the least they could do to compensate for the wasted couple of hours and incidentally, I have no intention of paying for them in any case, so don't try to claim you are...

The “rumors” are true! Indian food IS better in England than in the US. While on a family vacation from Chicago, we decided to try the local Indian restaurants in Amersham. Mughal Palace is by far our number one choice for delicious, flavorful (or flavourful, as they say in England :) food, and warm hospitality.

The restaurant is very cozy and lovely. The staff and especially the manager was so friendly, welcoming, and passionate about the food. He shared insights about the various flavors of the dishes we ordered, and the way food was prepared. For example, the tandoori dishes are cooked traditionally using clay tandoori oven.

The dishes we tried included: veggie samosas, garlic naan, saffron rice, saag paneer, chana saag, butter chicken, methi pathia, just to name a few. Our first time we dined in, the second time we ordered take away. Everything was absolutely delicious. Highly recommended! We can’t wait to return and discover more flavorful dishes!

Compliments...

Customer service terrible made a really bad atmosphere Updated in response to owner below comment : Come off it Ali, one new-waiters boisterous is a rugby guys fair banter.

Over many years you have set the expectation at the end of a meal costing hundreds that a small 'on the house' drink is returned, and then a generous tip is received. I have every sympathy with your newboy, when you and your tall senior waiter both deserted him to clear the room at the end of friday night. In hindsight you clearly hadn't briefed in this well practiced ritual of 20 years with long standing customers. And shame on you for leaving someone too green to see end of the night banter for what it is.  I've been going there long enough, the waiter good easily have raised these issues with me at the time if he felt uncomfortable, but clearly he wasn't experienced...