Papa Johns Pizza — Restaurant in England

We were always happy with them but I don’t know if the management changed or what happened as this last order was absolutely not satisfactory. First they tried to charge me around £28 for the order usually cost £21! Then when I mentioned it, he said ok then charge you £21! I usually order one pizza with biff and the other with chicken and I did the same this time but when pizzas arrived we noticed there is no biff in it at all and is very sweet! I call them back saying there’s no biff in this pizza and he says we couldn’t hear you properly. I said ok send me another one then but he replied no it doesn’t work that way! Anyway after argument finally they sent another sweet pizza with biff when we all lost our appetite and our family dinner time got ruined! They lost a...

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We’ve used this place for a long time. The pizza has always been good but the service over the last few months has gone so down hill.

Today was the first time the pizza wasn't good!! It wasn't barely cut so was a real struggle to take just one piece at a time and the center was 'claggy' as if it wasn't cooked properly and/or rushed. The problem now is, if both the food and the service has gone so far downhill, do we now find ourselves a different pizza place? :-(

Really bad service and attitude. Not what you expect when spending good money on a pizza. Lied to by staff. I had received a notification saying it had been delivered after 40 mins of ordering, but it hadn’t arrived. The 3rd call I was just left hanging on the phone after asking to speak to the Manager. I could hear people talking in the background and was left hanging for 10 mins. Pizza arrived while holding so they had obviously done that on purpose waiting until my pizza arrived. I hung up really annoyed. The pizza was stone cold when it finally arrived. Loyal customer lost after this being the 3rd bad experience with...