Pizza Hut — Restaurant in England

Ordered a couple of pizzas for collection. Unfortunately, they'd got one of the pizzas completely wrong and I had to drive back to get it replaced. Initially, the employee looked at the order and said I had ordered the wrong pizza but when I showed him the order and the ingredients of the pizza from their own website he muttered they must have changed the ingredients (apparently chicken supreme had bacon now - what a load of tosh). Then the guy said to wait for the manager who eventually turned up after 5 mins with a non-interested sorry and only then they bothered to make a new pizza for us. I was told I had to wait another 15 mins because there had been a big order in front of mine. All my other food was now cold at home.

Poor service and last time I'd go there. They've messed up my order twice now, won't be giving them a third try. Never had such issue with a bog standard pizza from any...

I frequently visit here, and every time I get asked to leave a review. Usually the service is bang on, never any issues nor waiting etc. Tonight's service unfortunately has left me thinking is it worth me bothering wasting my money again? The food ended up being cold, despite me having to wait for it to be finished off being made/cooked etc. The service was slow, and the food was poor. I try to use big chains for takeaways to avoid wasting my money on the smaller takeaways with less standards etc. It looks like I'll be returning to Domino's next door for my next takeaway.

The young female who's regularly on the reception or making the pizzas needs an enthusiasm boost, you chose to work in a customer facing organisation, try and act...

I don't know why I thought this was a restaurant when it clearly states delivery... I have a voucher/gift card which wasn't accepted here. You ring the bell when you get in for attention from staff as they may be at the back.. The bell doesn't work well (could have been me), finally got it to work, and was attended to by a nice, friendly young man.. would I visit again, yes... Great...