PizzaExpress — Restaurant in England

After a day out at nearby LEGOLAND we decided to give this place another go. Our experience was worse so I've updated my review from 3 to 2 stars. This time, they were lacking key ingredients. The main impact of this was it complicated things for one of our party who has allergies, and the staff lacked the product knowledge to confirm if the vegan cheese was soya free (there is an allergy menu but it isn't clear because it lists dishes, not serperate ingredients). Apart from the main waitress serving us (who was doing her best), other staff seemed to view this as an inconvenience. We eventually ordered, and though my pizza was missing ingredients, I'd lost the will to live by that point. Unfortunately the overall experience was not good and this is probably the worst Pizza Express I've been to. The second star is mainly for the waitress who tried to help.

Original review from 2018: The food is decent enough, but that's what you'd expect. However the service was a bit lacking, with several of the waiting staff seemingly confused by their surroundings. The saving grace was one waitress who seemed to know what she was doing, and to be fair we were served quickly. The toilets were a bit grotty but the restaurant itself was...

It’s rare to come across people in hospitality who feel like part of your life. But for the last 14 years, we’ve had the privilege of being looked after by two truly exceptional waiters at Pizza Express —Mo and Anass in Sunningdale. Their kindness, consistency, and genuine care have made every visit feel like more than just a meal out — it’s felt like coming home.

In every interaction, they bring warmth, humour, and professionalism. They remember names, preferences, and little details that make a huge difference. They’re the kind of people who don’t just serve tables — they lift the whole experience, even on the busiest nights.

Over more than a decade, we’ve watched them go above and beyond, not because they have to, but because that’s simply who they are. Always calm under pressure, always ready with a smile, and always putting others first.

They’ve quietly and consistently set the standard for what excellent hospitality looks like. They are both true ambassador's for Pizza Express.

I hope management recognise that they have all the right attributes to continue to lead, train, and inspire others the way they’ve inspired loyalty and gratitude in customers like us.

We can’t thank...

Never felt as unwelcome in a restaurant as I did on Saturday at pizza express sunningdale. Miserable atmosphere created by staff that really need basic training in politeness. We were greeted at the top of the stairs by an angry looking woman who seemed fairly annoyed we had the audacity to enter the premises and ask for a table for 4. This led to us being weirdly sized up in silence before much deliberation then stood next to a table whilst still staring at us. A great start to the evening!

In the centre of the restaurant are the team of chefs that make it seem like the world has ended if you ask for a Caesar salad but with no pepper (shock horror). Didn't seem like too Outrageous a request to me but the chefs seemed infuriated by it. Obviously was stretching their culinary skills to the limit! If you do ask for this dish and have the misfortune of sitting near the chefs then be prepared for audible disgust and anger at such a request. On the plus side you will get to see the chefs preparing said salad in a violent and exaggerated manner whilst snarling, then on completion a skillful yet HARD throw of the bowl to the far end of the preparation area. The Michelin Star is in the...