Pret A Manger — Restaurant in England

If I could rate it a -100 I would! As a manager myself I could not believe the lack of customer service from the older woman. My friend and I paid for food and came to the seating area to wait for our flight. My friend had gone to sleep since we haven’t had any sleep in the last 48 hours. She came over to my friend multiple times shouting at her and targeting her for sleeping when the majority off customer’s inside were asleep as this was 2:30 am. I was watching over my friend while she slept and this lady came over and started screaming at her while she was asleep scaring the life out of myself who was awake! As well as making my friend jump from her sleep. When I told her she should’ve asked me to wake her instead off screaming she started to argue back with so much attitude. I have NEVER seen such bad management. She clearly does not want to be working here she had a stinking attitude all day. It’s clearly not the first time she’s been complained about and it should be taken seriously. This is located in an airport! Should be giving good customer service. There’s a way of talking to people and asking people to get up and that was beyond disrespectful. I shall be taking this further as I do think this woman needs to be dealt with. Considering I spend a considerable amount of money here (as well as my friend) the least we can get is good service and respect. Disappointed and angry that we har to deal with this over 30 minutes off sleep.

She isn’t wearing uniform, no name badge, hair is out and she needs basic customer service training

Her...

My comment is itended for the Pret a Manger AFTER THE SECURITY, on tge departures. I am writing this review due to the sad and discriminating experience I have just been served with in Pret a Manger. Around 2.45pm on the 23/07/2024 I have left a coffe and a 1 liter bottle (which I am refilling constantly because of the large quantities of water I need) on a table whilist had a run of exactly not even 3 minutes to toilet. A staff has cleared the table straight away. The thing is that when I told to one of the staf what has happened she went to the managet and told him. AND THEN MANAGER OFFER TO LOOK IN TO THE RUBBISH FOR MY WATER BOTTLE?????????????? Like I would take it from rubbish?????? He had a very disrespectful and SAD approach towards my dissapointed feeling I just told him what was and didn't even tried to say a word more.. because someone who offers me to look in to the rubbish???!??! What should I say to him? It made me cry. He didn't even had a courtesy to say apologies. I have then went to purchase a new water and coffe for an extra £10. In another outlet. Not to mention as when the staff cleared my drinks someone went to sit straight away and when I came my bag was moved by people that itended to sit.

Anyways. So disappointed by the HUMANS with NO HUMANITY completely. It has made me truly sad and dissapointed in general. Your """"mqnager""""" "deserves a raise" for...

I came here today for lunch as I had an hour to spend at Luton where there are no restaurants in the check-in area. I got a salad for 6.50 and was charged 7.80 for it. When checking the price, I discovered that indeed, the “sit-in” price was 7.80. This information was included in a miniature print under the “take away”aka regular price in large bold letters. Disregarding this lousy marketing practice, I could just about understand the discrepancy if there was any added value in sitting down and eating your meal on Pret’s premises. But all I got which others who had not foolishly declared they would be sitting in didn’t was a dirty metal tray on which I could carry my salad to a table. Apart from this luxury, Pret charges you an extra 1.30 for eating from the same paper containers with the same disposable cutlery only to be able to sit at one of their tables which they only ever clean up when the mood takes them. In my opinion, this is completely disrespectful towards the customer and if they had any kind of competition in the area, I imagine they would be forced to reconsider...