RENS Coffee Bar and Kitchen — Restaurant in England

This used to be a great place. I think Izzy is no longer there because the woman serving today was not very good we waited for 15 mins before asking if we had to order at the counter she said she had one drink to make then she would be over three drinks and four food deliveris and we were still waiting. There was even an argument between her and the male chef whick everyone could hear very unprofessional. Having used Izzys in the past I know she would never let anyone else cook food she would rather close the place. This leads me to believe she has moved on and the people now running it dont care half as much. Izzy would have had a drink in front of you in mins of you sitting down and never a 20 min wait to put an order in. My advice get rid of the fancy coffee machine it takes too long and start being more involved with your customers. My family and I will think twice now and there is a cafe down the road a bit that served us in under 10 mins. Drink and meal.

Re owners reply There were four tables occupied one had finished eating one had two old ladies sat chatting mine and one with 3 men sat waiting for canned drinks and food. You did state that you would be over after you made one drink which you did make but carried one doing other things making us wait even longer including serving the table with cold drinks and toast. It was this that made us leave. If you cannot handle 5 tables, your full amount, and talk to a chef rather than shout then you should not be in this business I also suggest you fully read comments before you...

I visited izzys a week ago with my children and when we arrived it was quite busy but not so busy that we couldn't get a table, on arrival we were told we would have a 20 minute wait on food which I don't mind at all coming from the catering industry myself. Much to my surprise we waited nearly 45 minutes to even order our food and then a further 20 minutes for our food to come to the table, the sausages which are advertised as butchers sausages do not seem to be anything like butchers sausages, being a high level chef for years I can tell the difference between processed meat and butcher prepared meat, luckily for me my children were well behaved as an hour is along time for an adult to wait never mind a child! We finally received our breakfast and were enjoying most of it when the lady who served us and her son (I am presuming) burst into an argument and she ended up banishing him from the kitchen, which again from my professional experience is not only damaging to your reputation but also very unfriendly for children and elderly customers who visit so often. Overall experience was pretty poor and I won't be returning which is a shame because the previous owners made it run like clock work and now it's falling apart. And is in desperate need of a professional in...

Tried this place for the first time today as I’m new to the area and looking for a good cafe.. we were told it would be a wait which we were fine with, the lady was friendly and it was clearly very busy.. but the claim of butcher sausages is wrong and the swearing where customers can hear is also unpleasant and uncomfortable, we didn’t mind the wait but for the language heard more then once it came across very unprofessional I wouldn’t eat here again although the hash browns were lovely.

Update- after such a bad experience last time and it now being under new management we were excited to try Rens and what a breath of fresh air! The atmosphere was calm even though it was busy, the lady’s were so polite and welcoming, the food was stunning and the milkshakes are the best in town! We are so happy we have found our new favourite breakfast spot! The update of the décor makes it feel fresh and clean such a pleasure to have this on our doorstep and will be recommending it...