Tesco Cafe — Restaurant in England

I would give less than 1 star due to rudeness of the staff member I came into contact with this evening.

At 17:00 I asked downstairs what time the cafe opened till and was told 20:00. Thinking I'd get a cuppa before I collected my shopping as I'd just finished a 6.5 hour car journey I went upstairs to find it empty. As I could hear people working in the back I assumed they were cleaning down and figured I'd sit and read my magazine until someone appeared.

At 17:40 another customer appeared and questioned me if they were open as she had been told they were. Suddenly a older female member of staff appeared and abruptly said they were closed and on Christmas opening times. That tesco do not own the cafe and therefore do not know the times. Surprised I replied they could do with a sign, to which I was told, quite rudely that she did not need a sign as she could talk!

I replied that she can only talk when she's actually there to which she walked into the kitchen area and proceeded to complain about what I'd said to the other staff member who was trying to remove a comp to take downstairs. Again I replied that you can only talk to someone if you are actually there and I had been in the cafe since 17:10. As there was no reply I walked downstairs and reported her behaviour to customer services.

So, if you are an older female staff member with long greying hair (which was loose) working around 17:30 on the 27th December. You were rude and dismissive when I had done nothing to deserve that, suggesting a sign was a...

It’s a hit and miss with this cafe, not in terms of food, but staff. We came one time and we had the nicest experience, the two ladies that served us were lovely. We came back, because of the service, and there two different ladies. The experience was completely different as these ladies were rude, abrupt and challenging. Customer service really lacking. It was such a shame as we’d had such a lovely experience before. Amazing what a difference good staff makes for the customer. If I was the manager of this place I’d be furious with the members of staff giving such a poor experience. Before we ever go again, we would check out who is working here first. That level of rudeness does not...

I went to a Tesco cafe with my 2 young children under 5 at salisbury extra store. I normally pack lunch for my children as the kids meals are junk food or not fresh. I ordered my food and drink and let my children to have their sandwiches. A member of staff told me that I am not allowed to bring my own food in the cafe. I understand the rationale behind but expect the shop could give flexibility to the young children. As a customer, I'm happy to have fast food just to fill my belly. however as a parent, I won't want my children to put chicken nuggets, fish fingers and those 'freshly made' sandwiches in...