TGI Fridays - High Wycombe — Restaurant in England

Took my partner here last week for his birthday only reason being is that they sing happy birthday and put on a good show so I requested via telephone for them to sing happy birthday to him as a surprise for him when I booked a table for two, first of all that never happened. We both ordered starters, my partner's starter came after about 25mins and mine came after 45mins - his was boneless spicy wings (nuggets) and mine was just nachos! The waitress then made a joke saying it's more like a 3 course meal now rather than apologising for it coming out late which she found hilarious. Secondly their Bruce Lee burger had chipped some of my partner's tooth off and some of it came out which the manager didn't even bat an eye lid at when I had rang her to tell her this (our meals and drinks came to around £48). She said she would speak to the people responsible and "deal" with the situation. And I was told that I should have stayed behind to speak to the manager that evening but as I explained to her I didn't expect to stay there for an hour and 15mins plus extra time to deal with this as I had booked and paid for another surprise straight after our meal which would have meant us being late for that. The manager promised to send vouchers in the post for the inconvenience caused and to apologise and today as promised I recieved those vouchers in the post.. one voucher £5 and the other voucher £10 for ruining my partner's birthday night out..VERY generous of them..NOT! That will just about cover one of our meals, it's very stingy and out of order considering it was both our night that was ruined not just one of ours. I'm not the one to take my time in writing a review and I wasn't going to when I had spoken to the manager but after receiving such measly vouchers in the post today I felt very insulted by it! I will not be using the vouchers and I won't ever be coming here again. And I certainly won't be recommending this place to anyone, especially for...

Went to this restaurant on Saturday 27 July 24. On our arrival after booking a few days in advance we were informed that due to the grills breaking down we would be unable to order any grilled food!! We were a group of 8 adults and 3 children so to be told no grilled food would be available was a complete nightmare😫 The head waitress was very apologetic and we had to sympathise with her as this problem was not her fault. Basically the whole menu was unavailable so we asked what was available to order. The waitress explained in detail what we could have and that the meat would be fried and obviously not grilled. So the children chose fried burgers and one hotdog and the adults chose the Fajitas with fried chicken. We all had to wait around 45 minutes for our food to be served which isn’t pleasant with 3 children aged from 5 to 10 years old.

Well the wait was more than compensated for as the food was piping hot and absolutely delicious!!!

Well done to every member of staff including the chefs/cooks,for turning an expected nightmare into a very enjoyable evening with plenty of delicious hot food to eat.

We were also given a sizeable discount without having to ask for one.👌

Will definitely return and would highly recommend tgi High...

Been here a few times and never had a bad meal. Our most recent visit was no exception and the food as always was timely, tasty and a good temperature. Yes, it isn't the cheapest when compared to some other chains but the portions are generous and they do stuff you can't really get anywhere else. The food however is only half the story with the other half being the service. I've always found it friendly at TGI's but things like timely refills on the bottomless drinks can be a bit hit and miss so I need to call out Colin, our server, on this visit. He really made it a great experience. Super welcoming right from the start, interested in us and our day so far, good sense of humour and mega efficient. He was already on his way back with more drink refills as soon as he saw we getting low and when I ordered a milkshake and my wife got a desert, he thoughtfully brought two spoons in case we wanted to share. He made the whole meal even more enjoyable and if the management at High Wycombe read this, PLEASE give that man a pay increase, he deserves it and you need to hang on to...