Thai Vintage Whitchurch — Restaurant in England

Wanted to visit the restaurant for dinner with my wife on Saturday night. Place was beautiful. Clearly a family owned afair and someone had put alot of effort into the decore. Food smelt great on arrival. I appreciate we hadn't booked a table and was just a walk in, however they had 3 other tables filled with guests likely totaling 13 people across the entire restaurant. I went in and waited to be seated in the desigbated spot. When I first went in, the large chap with curly hair at the front desk was on the phone taking a deliver order and made it pretty clear he wasn't going to look at me at all or acknowledge that I was waiting. I didn't mind this particularly at first so I gave the benefit of doubt and waited patiently for about 5 min whilst the host completed the phone call. Once he had finished on the phone. He remained adiment he was still not going to acknowledge me or look in my direction whilst he shuffled papers around on the desk and had a personal conversation with another staff member. Another 5 minutes passed like this, so I'd effectively stood like a lemon for 10 minutes without anyone welcoming me, giving a gesture to acknowledge I was waiting to be seated, or in general caring at all that I was there. At this point I felt a bit insulted so I left without buying anything. Overall this chap was really really rude and i will not be back, which is a disappointment because I was really looking forwards to...

This place seems to be consistently poor (having been amazing so many years ago). Following a few bad meals we thought we'd give it another go (must keep reminding ourselves not to do this!).

We'd already eaten but the Kids wanted take out Phad Thai and curry so we ordered for them from the kids menu. Kids 'very mild' green curry was very spicy even for us when we tasted it. Phad Thai wasn't Phad Thai and made with vermicelli noodles and not flat rice noodles and really greasy, rice was hard and even had clumps of brown skin on like it had either been over microwaved or scraped from the bottom of a rice cooker and the satay chicken was OK but deep fried and the satay sauce was not nice at all.

We really need a good local Thai restaurant/takeaway around here.

I don't know if these guys realise that many local people know what authentic Thai food should be like having either visited or lived in Thailand or been to the many great Thai restaurants in the UK and now restaurants even quite locally.

The place was completely empty on a Saturday night which I think...

Really terrible food and service. Waitress literally shouted in the restaurant. No. No. And no.

EDIT: the restaurant has responded to this review and justified their poor service, saying it was due to the fact we didn’t book a table, however this is not the case. We booked a table for 8 people at 6pm and were one of only about 6 tables in the restaurant from when we were there to when we left at 8:45 having had only starters and drinks.

No discount or goodwill was offered when we came to pay. When we received the bill they tried to charge us double for what we had and also included service charge. It took them 25 minutes of our Saturday evening waiting for them to work out what was correct for our table and proceeded to shout at a member of our party for no good reason.

I am not trying to be disrespectful and I understand this is a difficult time for restaurants, but the service and food here was just so shockingly awful. Hopefully they can train their staff better in future to ensure this doesn’t...