The Atlantic, New Polzeath — Restaurant in England

My partner had booked a table here having done some online research and read the positive reviews. However Our experience was anything but good, despite having booked a table and had to give card details just to make a reservation. We were kept waiting at the door for 15mins only to be given a table right next to a family of 4. This would have been understandable if the restaurant wasn't mostly empty. We had to ask to sit one table over so as not to be clashing elbows with strangers. This then took another ten minute be seated to move one table over.

Eventually the food arrived the "charcuterie board" was a very bland ham and salami that had over 25 gherkins on them, including all the pickling juices from the jar. £15 for what looked like Tesco's package food swimming in pickling juices wasn't a great start.

The inside of the restaurant was also very cold in April as unlike the balcony there is no sun inside but the April breeze at 10 degrees blows straight in the eating area. It didn't feel like a premium dinning experience sat with all the dinners sat with their coats on shivering

The good news is it lowered our expectations enough we weren't totally shocked by the average to poor stake and chips at £31 and mackerel with raw cabbage and orange segments.

The basic food was over complicated trying to be trendy, if you want strong money for the food you serve at least serve passable food that is enjoyable to eat.

Overall we left feeling slightly queezy from pickle juiced ham and mostly ripped off as the food was overall terrible. It was particularly frustrating that we wanted to walk on the beach at sunset but the service was so slow we went to the till after waiting 35mins with the plates still on our table as no one could be bothered to clear them.

In summary don't waste money eating here. Maybe get a drink and sit and enjoy the view as it is a stunning spot. But everything that wasn't down to mother nature...

The Atlantic is in a beautiful location. The restaurant itself was attractive, clean and there was a good atmosphere. The servers were young, friendly with a good attitude. There is a large car park about a 3 minute walk away, but note that it is not free at any time. There is free street parking out of season (Oct to March). However, we were very disappointed with the food. We had pizza’s and chips. The chips were tasty but the portions small for the cost. The food was ridiculously overpriced. We decided to share 2 x 20 inch pizza (and 2 portions of chips) between 4 of us However, we were informed that they did not have gluten free 20 inch pizza bases because the bases came pre-done and they only had the smaller bases for gluten free pizza. This is very disappointing…for that price you would expect that the pizza was made fresh on site, not some prepackaged ready made base that was heated up. The 20’inch looked huge but the base was so thin and the toppings were sparse. My husband ate 3/4 of a 20 inch and chips and was still left hungry. The bases were burnt in places and the toppings were sparse. One of my children left so much of the pizza as the crusts were large (not thick just wide) and were just too dry to eat that amount of base with no topping on. My other child only had one slice as it was so dry and tasteless…and my children are not fussy eaters, and love pizza . There was no salt or pepper on the table, and no sauces brought out or offered. We had to ask and then the servers brought out one small portion of mayonnaise and one small portion of ketchup between 8 of us, so we kept having to ask them to bring more which was embarrassing. My husband and I didn’t complain about the pizza as we were with another family and we did not want to create an awkward atmosphere for them or us by complaining. Myself my husband and the children all left hungry and disappointed. Overpriced and...

We never write reviews, however our experience at this place was so poor we wanted to warn others!

My husband and I booked a table for 8:30pm. We didn’t get seated until nearing 9pm, and had to call over staff to order our food after waiting another considerable amount of time to order once finally seated. We finally get our food at 10pm, 1.5 hours after our reservation. Baring in mind we only ordered PIZZA’s. The service was appalling. Not once did anyone come to check on us, see whether we needed anything, or even basics like take our order. Every time we had to request attention and call a member of staff over.

What surprised us the most was the callas lack of care on service. After eating, we requested for a box to take away the rest of our pizzas and to pay the bill, the place was fairly quiet at this point, and after waiting at least another 10 minutes with no return, my husband tried to call over the member of staff again, by which we repeatedly got given a nod of “just a moment” and then continued to stand around and laugh with their Co-workers. Crazy! After continuing to wait, we ended up paying at the till, which also included them not sticking to a prior agreement of taking at least the drinks off the bill due to our wait.

After having previously worked in both waitressing and retail myself, so had much training when it comes to customer service, I’ve never known anything like it!

The pizza’s were good, and we enjoyed the food. However, the service was so appalling and careless that we will NOT be returning and will recommend others NOT to visit.

A real shame as it has a lot of potential, yet the service seriously lets...