The Buck Inn - JD Wetherspoon — Restaurant in England

I've eaten and drank here several times before; but apart from staff forgetting the odd food item or the occasional dirty-looking glass being served with drinks, it's just another Spoons Pub.

But recently (Monday May 13th), I went with friends for lunch and a quick drink before a hiking trip. We all used the app and complained about what a hassle it always is to use, confirming payment in banking apps and all that hassle... Once some drinks were served and some of the food, we noticed some items were missing (not uncommon in this place for them to forget the odd item). We asked about them and were told nothing else was on their system... I checked my app and it said there was an issue after I had confirmed payment with my bank.

So, I had to go to the bar; waited a rather long time to be seen even though multiple members of staff were present at the bar. I showed them the order on the app, asked if I could just pay for it there in cash, and got my drink poured while I was at the bar... The woman at the bar poured two pints and handed them to me. I asked if this was for table 213, and she very clearly acknowledged that she "knows it's table 213."

Thinking, 'Oh, one of the lads on the table has ordered this, or maybe the order on the app has caught up with their system? Eitherway I'll carry it to the table for them...' I thanked the staff member and went back to my table with the two pints, placed them down, and went to get condiments for my meal...

By the time I got back to the table, the same woman who poured the pints and confirmed with me that they were for table 213 had taken one of the pints that she blatantly handed to me and told the table I had stolen it from the bar. I was then approached and threatened with action taken against me if anything happened again.

No quiet words, a whole song and dance in front of everyone in the beer garden. Rather than admit she made a mistake, she tried to make a spectacle of the whole ordeal and threatened me when all she had to do was apologize for the mix-up, and I would have even GLADLY paid for the extra pint.

So I will never eat or drink here either by myself, or with company again. If anyone asks me where to go for anything in Northallerton, it wont be the spoons I will be pointing them towards anymore.

Very poorly delt with, please do better.

Guy in the Pink Shirt and...

What Happened!! We came in some time ago and the only thing stopping 5 stars was the smoking area. Now it's lucky to get 1 star! We found a table outside and ordered via the app. When the drinks arrived we asked if the tables could be cleaned? There was ash (even though it's a no smoking area) and what looked like mayonnaise smeared across the table. We were told it would be about 5 minutes. I had to take my drink to the bar to exchange it after I noticed lipstick on the glass. By the time I'd got back to the table, the food had arrived. My partner asked if the table could be cleaned and the server just wiped the ash off, pointing out that "it's just a bit of ash", so I went to find someone who would actually wipe it down. On my way back to the table, I trod in something that I'm not sure was food, vomit or feces! So if you like your food tasting of whatever nearby vapers are exhaling and coming away feeling unclean, you'd love it. Asking where the toilets are seemed like a chore for an answer. We won't be returning and I doubt we'll be missed. The images of the table don't do it...

Always sticky tables, even after wiping.

Service can be hit and miss. A smile from the server extremely rare.

Food might be considered good value, but no modern, healthy options, just low calorie, low protein, which is poor.

I appreciate they are working to a budget, but given their sales volume, the menu is due an overhaul.

UPDATE:

Got a smile from the charming young lady behind the bar today. That’s a first! Tables and other bar furniture still super sticky and they can’t be bothered to clean even when you ask. Time go an environmental health inspection. If it’s like this out front, what’s it like in the back of house?

Sticky unwashed bar tables can harbor a variety of germs, including E. coli and Staphylococcus aureus, which can cause infections. These germs thrive in environments where food and drinks are served, especially if the surfaces are not regularly cleaned.

END.

Wetherspoons generally a great brand, providing a good value place for people to meet.

This one is average.

Needs more cheerful and dynamic leadership, perhaps; or, allow tipping for...