The Cow — Restaurant in England

Call in the RSPB!!!!

This little birdie needs to attend a customer services course! Traditionally, in a pub when you order a drink that is advertised on the menu, the bar staff acknowledge it, make the drink and charge you the advertised price. I don’t think that’s over simplifying it. However, when I ordered 3 espresso martinis last night the person serving me grimaced. He then spoke to his supervisor who whispered something and then rang the advertised £8 each drink into the till. What should have been a £24 round was coming in at nearly £35. I questioned the cost and he mumbled something about his supervisor and then said ‘l don’t know’ and promptly walked away. He then came back with the supervisor. They proceeded to tell me they hadn’t got the mixer and it needs to be made a different way, I can take it or leave it. At this point I said ‘I think I’ll leave it because the drinks are advertised at one price and you want to charge me another. ‘

I came back a few minutes later to order a rum and Coke. A different woman is serving a gent next to me. He commented on the fact that it’s not fair that I couldn’t have my drinks at the advertised price as the issue is with them. She responded with ‘I don’t want to get into this ‘ and walked off. I didn’t get served!

I’m sorry to say the shambles continued! A friend of mine went up and ordered a round of espresso martinis paying the extra and they tasted like, what I imagine dishwater to taste like. When this was challenged at the bar; there was no sugar syrup in them, the bar person stated that they were out of syrup but decided to make them anyway. She tasted one and said it was missing the syrup but she likes hers bitter anyway. I think she was referring to her attitude!

Living less than half a mile away this would be a lovely local to visit. I’m not saying I’ll never go there again but I will certainly won’t choose to go there or...

We visited ‘The Cow’ on 17 Aug 25 to watch the Ipswich v Southampton game on TV. There was a large group of lads and around another 12 people watching the game. After half time, an employee named Reece / Rhys switched the channel over knowing full well we were sat watching it amongst everyone else. He was tall, slim and had dark hair with an ear piercing - just in case they have given me a fake name. When we asked him politely to change it back to the game that we had come to see, he said in a harsh tone of voice that several people had asked him to switch it over. This left us confused as everyone were clearly sat watching the same game as us on other screens around the pub. He walked away from us whilst muttering something under his breath, addressing us as ‘mate’ also. We ended up having to move seats three times. He then refused to serve us and instead left it to his colleague who wasn’t any better. Very poor reception from the bar staff. It was a shame as the food and atmosphere was lovely. To add to this, they looked thoroughly miserable and made us feel like a burden when it came to ordering food and drinks... sighing every other word. I guess it only takes one person to spoil a nice afternoon and unfortunately that was all down to him. Can definitely say that we will not be returning and I will make sure to share this with as many people as possible. Funny how our friends and family never recommended it to us given the same reception. No...

We were a party of ten there for Christmas lunch at £90 a person. The menu promised a high-end experience. It was a disaster! The staff were friendly and helpful guiding us to the pub car park rather than the more obvious train station car park. The service at the table was equally friendly. Beyond that however there was little to recommend it. One of the first things that struck me was the tables were not dressed. We have done many Christmas lunches in different places over a number of years, and a bit more than a cracker each, a place marker and a candle was expected. The problem was the food. I wish I had taken pictures of it so you could see it as we did. I swapped starters with my husband he had the Dolcelatte souffle which was o.k. I gave him my chicken and ham terrine which was tasteless. We all had Turkey, the meat was dark, the roast potatoes were anything but roasted they were lightly done looking more like they had been put under a grill. I think that was were the Brussel sprouts were kept too, as they managed to be over done and some were hard. The dessert I had was the Eggnog and gingerbread Cheesecake which had no taste or flavour so I swapped it with my Husbands pineapple tatin which unfortunately couldn't eat either. I feel the food would have been better if I'd gone to Wetherspoon or Toby Cavery. Definitely very overpriced for the quality. The experience was underwhelming and will not be repeated...