The Dessert Project — Restaurant in England

I've ordered from dessert project a number of times and have advocated it to so many friends and family as the best cookie dough in Derby.

We've never had any issues but our order today, as you can see from the photos, we received almost raw cookie dough.

Now I understand on a Friday night that you may be very busy so in a rush you can pull the cookie dough from the oven a little early.

However, this isn't the reason for my rating. I rang dessert project to explain to them that I've just received raw cookie dough. You'd like to think a food business would have a process to deal with these types of incidents. The person I spoke to was rude and asked me "so what do you want". I asked for a replacement and I'd be happy to send this back with the driver as evidence. I was told it would be another 45 minute wait at which point I asked them if we could be put to the top of list as it wasn't our fault it was raw. I was again told, in a rude manner, we're really busy so can't do that. I reiterated the point it wasn't our fault the food wasn't cooked properly. Again I was told they won't expedite our order. At which point I asked for a refund instead which they agreed to. The called was then abruptly ended, to a point were I honestly thought they hung up accidentally so I rang back. The person I was speaking to said this wasn't an accident the refund would be issued.

I'm so disappointed as I've been a customer with dessert project since the started up last year. Unfortunately, they lost a number of customers now....

I've not tried here before and after scrolling through local Desserts on uber eats I thought I would give this place a try, they had good reviews so thought it was at least worth a try

Firstly the menu is so much more diverse than your average dessert place which made ordering a treat

I chose the mini pancakes with Nutella and strawberries and a chocolate cookie dough

Delivery eta was acceptable at around 45 minutes to and hour

Delivery bloke was polite and courteous

Then it came to my favourite part, eating the food

Wow, what can I say, the presentation was in point and the smell was amazing

Mini pancakes tasted ace, Nutella was evenly drizzled on, not excessive and not too little, just right. Strawberries were fresh as well

Cookie dough was thick n soft, no complaints there

Overall I will definitely be coming...

2 Milkshakes and a Sundae! That's all I asked for. Instead they gave me an extra waffle for FREE🥞!!!! I had milkshakes with sprinkles on top🧁🍨🍧. It taste unbelievably good and I thought what in the world of Oz is this🤤! The whole thing was a magical experience🥳🥳. These are decent people try to earn decent money but most importantly they are professionals at what they do💯😎. Looking forward to having more and more and more and more of them waffles 🧇🧇. This ain't your regular dessert shop mate! There's no room for mediocrity...