Village Spice — Restaurant in England

Went here recently with family, I can't give it any more than 3 stars because it was okay but not really anything to write home about. It lacked that vibe I've had from other Indian restaurants I've attended. The service was fast and efficient, but it didn't feel like the friendliest place. I tried to have a bit of back and forth banter with the servers but they didn't really seem to be feeling it. Naan was burnt, I asked about what was in the Village Spice Special and I was told it was "curry sauce and not too spicy" which was underwhelming ambiguous. Don't get me wrong, the food was fast and it was fine, it just felt like it was missing...

Really awful, food was bland and cold. Meat bhuna was only actually half meat bhuna, the other half was a thick layer of oil. As if that was not bad enough the chunks of beef swimming in oil were about as chewy as my dad's old reebox. The chicken Tikka masala was more a bland korma, tasting purely of coconut and really reaching to say it tastes of anything but coconut. Keema rice, although a larger portion than other places, horrible and yet again bland. The poppadoms came as though they went through all ten rounds with Tyson. Crushed any finer and I probably could have baked with them. All in all the best it got was the chapatis,...

The restaurant does not care about it customers. We came to this restaurant as it central to our friends for distance. However the restaurant is almost always cold, as they do not use their heaters. We have to bring extra clothing just to stay warm. Today the service was extremely bad. Although there was 4/5 table in the whole restaurant, I had to ask three times to have our order taken. The waiter responded abruptly "we are busy" well obviously not. I over heard another table complaining as well. 2 floor staff to look after 4/5 tables is plenty, I say this with experience as I come from a catering...