Yak and Yeti, Southend — Restaurant in England

This Sunday evening, we decided to go to Yak and Yeti for their weekly buffet special. We have been customers since the early start of this year and this was our 3rd visit. The first time we went, we had the a La carte menu and the second time we had their buffet.

Each occasion we went, we could not fault the food, although our only complaint was the prices of their popadoms which are normally complimentary at other restaurants.

However, this occasion, when we decided to have their buffet again, it was a completely different experience for the worst. Firstly, we noticed the furnishings and decor were not up to previous cleanliness standards. There were dirt marks over the walls, the nails were sticking out of the woodwork and the ceiling was a yellow/brown colour where there clearly was a ceiling leak before.

Secondly, we found the waiting staff to be clumsy, dropping our knives and forks on the floor. Lastly, our biggest concern was the quality of the food. The food at the buffet was cold, the chicken was chewy, some of the chicken was slightly pink and other bits of the chicken had blood spots where this had not been removed from the chicken properly. Our last and biggest issue with the food was that the freshly cooked food was being mixed in with the cold foods they were meant to be replacing which is a huge health and safety concern.

When we asked for the bill, the manager came over and asked if anything was wrong with the food. We didn’t want to cause a big fuss so we tried to say there wasn’t anything to complain about. However, the manager kept pushing due the the foods left on our plates which made us quite uncomfortable. Then he started complaining about us leaving so much food to then be thrown away. Because of this, we explained our reasons for leaving the food but he became defensive, making it feel like we were at fault. We don’t like confrontation and we were not planning on writing this review but due the manager’s conduct, we felt it was necessary and wanted to share our...

Food is great. Service is quiet poor. We order a starter and got only 1 fork 1 knife what was left on the table before, so the waiter totally don't care how we eat what he bring to the table. I would notice there was only 2 table that time in the restaurant for the two waiters. So we cant even say they was busy. During the table service we dont feel welcome, Hassan get upset when I ask about the beer, so I have to apologise to him. At the past many times I take away the food, because I like it, today I took my wife there for her birthday, I expected a little bit more. This two waiter really need some training. I left there 6 pounds tip (15%) for the future improvement even if my wife said dont do that because they just brought to the table what they have to, but was not service at all. We both dont really feel to go back even if we like the food and we got one positive experience, when we stand up and went to the door, the guy behind the bar, makes an effort and open both door for us and say good bye, and we can see he got some problem with his legs, this person know what is hospitality and give us some positive vibes at least. Thank...

Absolutely shocking quality of food and service. 0 flavour or quality. Have eaten at MANY Indian restaurants and this is the worst meal we’ve had. The manager did eventually apologise and said it was because the restaurant was busy, but this isn’t acceptable. The veg thali consisted of tasteless mixed veg curry (mainly courgette) with only ONE piece of paneer, flavourless dhal and stir fried spinach when it was meant to be saag aloo. When I said that it contained no potato, the waitress lied and said it didn’t say saag aloo on the menu and that is what is always included but when we checked it did! When we told her she didn’t say anything. Rubbery, leather like chapati. Hugely expensive for what it was and tiny portion of curries on the thali. Other curries ordered were so average. So disappointing that it took 45 mins for the starter and a further hour for the mains! Went to McDonald’s after, it...