Sign at the front door stating "please wait here to be seated by a staff member" so waited at the door for 5 minutes and all we could see was 8 staff members sitting eating food at the tables. All of them saw us and not one word spoken to us. Like I appreciate they are on their breaks but 1) why are they all on their breaks at the same time? And 2) even if they are on their breaks they could clearly see we were waiting with no assistance for track and trace or to be given a seat number? So I walked over to the desk where again no one said a word? There were 2 teenage girls behind us too who were completely ignored by all staff members so we just spoke and decided to take our own seat numbers even though we are not meant to due to the current circumstances? Staff really really need to be more attentive. Like I said there were 8 staff members all sitting down and eating and at least 5 of them glanced over and completely ignored the fact we were waiting there. Also no track and trace enforced so no idea how many people managed to come in to the restaurant who may have been positive for covid but since no staff members are at the door enforcing this (as I have seen from everyone that walked in and just sat down) people aren't going to be told to isolate? The customer service presented to us was appalling. I would have given 1 star based on this experience however the food was really lovely and warm and everything was cooked really well. So an extra star given.