Greggs — Restaurant in Exeter

Went in to marsh Barton Gregg’s, to place an order, to only be told I have to ring up in advance to place a order of breakfast roll. This has happened 3 times this month after we are a company located in marsh Barton and come over daily.

The lady behind the desk said “you should phone up in advance or you won’t be served”

The ladies attitude change quickly after I asked her why. (She didn’t respond)

She carried out making the order for 4 breakfast rolls and I said have a good day after she’d finished the order and I paid, again no response.

So it means to say if I wasn’t wearing a company shirt that I would have to ring up in advance to place and order even if I’m visitor, visiting the area.

Absolutely disgraceful customer service!!

Other staff are okay with us coming over daily but this one lady didn’t...

I went and got breakfast with my wife and surprisingly it wasn't busy however the service was rude. A manager or team lead was very rude to the cashier whilst he was serving me. He put in the wrong item's onto the till and she then took over to say "no you've done it wrong again, you don't listen". Turns out it was also her that didn't listen. I asked for butter on my roll and baggette (we didn't get any) and extra bacon in both the roll and baguette. We ended up with 1 extra bit of bacon. So I paid an additional 50p per piece of extra bacon. We ordered 2 hot drinks and was asked do we want cream and sprinkles and I said yes. We didn't get that either. My advice is learn to listen yourself and learn about...

Husband bought a pack of Yum Yums, opened at home to find it was INFESTED WITH ANTS. I understand these things happen but when I called to try and tell them, they didn’t answer their phone until the fifth time I rang, then this was the conversation: Me: Hi, we just bought a pack of Yum Yums from you and they’re infested with ants. Them: Ok. Me: So… I wanted to let you know because you probably want to investigate that. Them: Ok. Me: Ok. Them: Bye.

Seriously baffled. I don’t care about a refund but would have expected them to offer or at least apologise for selling and doughnuts. 😂 Tbh sounds like they already know it’s a problem and I’m not convinced they’re going to do...