I had a rather disappointing experience at this branch of KFC. I am not a regular visitor here and so I don't know the various meal names. As such I described to the cashier what I wanted. Unfortunately it appeared that he was a newbie and didn't know any more about things than did. It seems very poor practice to me to have someone as the public face of your company that doesn't know what they are doing. What ever happened to company training? As a result I ended up with far less than I was expecting and less than I think I paid for. What I got was certainly not value for money and I didn't even have any utensil to eat my beans with. As I had ordered takeaway and not thought to double check the staff all this was discovered too late for me to do anything about it. I had attempted to order using the app but it was very user unfriendly and wouldn't even show the child's meal that I wanted. Even getting my app scanned instore was something of a palaver as again staff seemed very unsure about it as they didn't seem to have any training in it. Other customers were also being disappointed because their preferred payment methods were not accepted and menu items were not available as they wanted them. It seems that customers must bend to the ways of KFC rather than the other way round as things should be. This does not spell a rosy future for the company and I would urge them to look again at their operational practices.