Update: 10 July '25 - I ordered at the drive through the other day - a vegan mcplant meal with fries and water. Saw a plain hamburger come up and corrected her mistake. Saw it was rectified and thought no more about it. Waited in the bay and drove off when they bought it. Started eating when I was past the traffic lights on the left, and saw that my mcplant was plain - just a burger and bun. Nothing else! Chips were also past their best. It was pouring down, I was running late and couldn't have the time to return, queue and wait for a replacement. Went again two days later and told the guy what happened. As all as I got was a "sorry about that, next window" I paid for a full meal and what I got was below standard. The least they could've done is give me the burger and fries for free. I won't be going again now unless I'm absolutely desperate to eat and there's little else available. Customer service to keep patrons coming back is essential. Severely lacking in this case!
I get the mcplant burger, fries and water. I'd like to see more vegan options on the menu and the ability to have a hot drink. It's not difficult to get alternative milks - even in uht individual pots. Also the option to make your own, why can't I get the option to have a double mcplant burger meal and pay for a big Mac etc? And gluten free buns? It's almost 2025 - get with the program for people with food...
Ā Ā Ā Read moreDisappointing service at the drive thru today. Order taker clearly bored and seemed annoyed that I wanted lots of different items. No ice cream or milkshake either. Then after being parked up they forgot one of the items which we had to go back in for. Thankfully the food was good!
Update. Today we ordered via click and collect (which means no sauces!). Waited a good few minutes for the order (it was busy), when it arrived it was not as warm as it could have been. Okay, it was busy. However this time three items were missing from another admittedly big order. Unfortunately we were away before...
Ā Ā Ā Read moreMcDonald's is a highly reliable fast-food restaurant, despite what has been said about it. The food is satisfactory and I can never simply resist their mcflurries. Although, sometimes staff there can be a little rude or don't have great listening skills. I went there with my friend and ordered a cheese burger and she ordered a wrap with no lettuce. When we got our food her wrap had lettuce in it and instead of getting the cheese burger that I asked for, I got a wrap with lettuce as well. This was a bit confusing and if this didn't happen I'd happily...
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