Casa Rosa — Restaurant in Gateshead

Ordered food to my partners address, after an hour we had not received our order so I checked my email, which had the delivery address and my address (registered for payee bank details) I subsequently called to enquire and advise both addresses were on my email, only to be rudely told by the manager to add the correct delivery address!!!! I tried to explain but he/she constantly interrupted and accused me of calling him/her a liar, and after much heated duscussion hung up on me. I called back twice to discuss and asked if I could speak without interruption, yet was rudely interrupted over and over. As regular customers for over 2 years, I am absolutely shocked at the disgusting attitude to my call, especially from the business owner! Any previous negative online reviews, are met with a very defensive response, and a suggestion to call the establishment direct. I did exactly that and was met with such a dismissive, rude and downright insulting response from a business owner. You can have all the awards in the world for your food but your attitude to your customers and disregard of queries with a barrage of pure insults will not bring repeat customers. You have now lost at least 6 repeat customers. DISGRACEFUL ATTITUDE TO...

Found what appears to be a wooden object (similar to maybe a snapped cocktail stick or snapped wooden cutlery) in my pizza and couldn’t eat any more of it. It was already around 1130pm so when I tried to ring the shop there was no answer. I sent a message to their Facebook page which was read but no reply. I gave them the benefit of the doubt as it was late and assumed I would get a reply the next day to at least acknowledge the situation. But no, I see the business posting on Facebook, replying to comments etc - still no reply to my message. By this point I was getting annoyed - I had almost cracked my tooth on whatever was in the pizza. So I commented on their post to get their attention and surprisingly got a message within the next half hour. However to cut a long story short they have refused to refund my order, told me it lies with Just Eat but then when I contacted just eat and sent photos they said after speaking to the restaurant they couldn’t refund. The restaurant won’t disclose what they’ve told Just Eat but said I can get a pizza on them next time. Next time? I’d rather boil my head! Also - £1.50 for a table spoon of...

Me and my family ordered food and tango Ice blasts, paid £10 just for the two ice blasts and they arrived frozen, I awaited them defrosting which took 6 hours and I was left with about 100ml of liquid for a tenner, I called up and complained and I was assured the next time I ordered we would be refunded or get them free and they would arrive not frozen. I placed another order tonight and asked for my free drinks to be told that I wasn't getting them, so I said ok I'll be sure to write that in the review, the man then said ok if your leaving us a bad review your order will be cancelled, I have already been waiting 45 mins for my food and I am insuline dependant diabetic with multiple disabilities, who has now gone into a hypo because my food hasn't arrived and I've had to wait extra time by ordering fresh with someone else. The man was completely rude and should be reprimanded for his appalling lack of customer service skills. Trading standards will be...