Jamaica Blue — Restaurant in Gloucester

I’ve wanted to try this place for ages . I took my granddaughter with me (who only likes McDonalds / KFC) to try and show her there are nicer places to eat and drink . It started very well , I black coffee and coffee walnut cake for me , hot chocolate with cream and marshmallow and 2 pancakes with bacon ( no maple syrup ) ordered for my granddaughter . Drinks delivered and then cake within approx 7 mins . After waiting 15 min no pancakes , I ask the very nice person clearing the tables how long they would be , they were then delivered to the table within 2mins .Maple syrup on them . He apologised. We had to went another 7 minutes for the maple free pancakes to come , just as I was nearing the last third of my lovely coffee and walnut cake ! But what is this a hard pieces of I don’t know what was was in the cake ? Just as the person left the pancakes I explained and showed him the lump of cake . It said oh! This one is fresh today let me go and see . He did not return , no one came to apologies.

So what was a nice visit ,was spoilt with the lack of manners to address 3 problems 1.Food taken too long ( already had finished drinks) Wrong order delivered 3 . No addressing slow service or problem with cake .

It’s a lovely atmosphere . The coffee is lovely and the pancakes were lovely and tasty ( my granddaughter...

Me and my boyfriend went for brunch today, the welcome was lovey, the waitress was lovely, and the food was lovely… but we left feeling incredibly sick and quite uncomfortable because they decided to close early as they were all too sick to work, and as we were leaving, a girl comes out of the Kitchen, into the restuarant area, and literally gags so loud like she is going to be sick all over the floor, she didn’t say sorry, she just looked at us, gagging, and said thanks bye. We are pretty sure she is the one who made our food and she ruined the whole experience. I work in food and you do not go to work and handle food if you are sick, and you especially do not walk into the seating area where customers have just finished the food you made and gag everywhere. I really hope she feels better soon but that was quite a disgusting experience, I don’t know if it was genuine or if she just wanted us to leave so was trying to gross us out into leaving as they wanted to close.. who knows… but either way we both left feeling extremely sick and went to buy sanitiser. I just hope her food doesn’t give us the sickness bug she had. Very disappointing and gross from a place that is...

I always come here as the coffee is fantastic and staff great, but today (Saturday) was horrendous. The 3 girls who served me were great and friendly. They said they would bring my drink and cake over and asked where I was sitting and I pointed to a table covered in stuff that needed clearing and she said OK.

Two separate staff members brought over the coffee and cake and only the one took a single dirty plate away. The entire time i was sat surrounded by dirty used plates etc as seen in photo below. The tables around me were also covered in dirty stuff and they only seemed to clear those and not the tables where people were sat.

The place wasn't massively busy and was adequately staffed.

The table next to me complained as their food was taking ages and something was clearly burning and myself and another lady said how our eyes were burning from smoke fumes.

Hoping to see improvements when I next go or they may need to look at hiring more proactive staff I would say.

To balance the negativity though I will say the cake was delicious and normally I don't...