Starbucks Coffee — Restaurant in Gloucester

Good evening. Just wanted to message and pass on my absolute joke of an experience at your store today . Order placed at 15.49 for 2 cold drinks After being told multiple excuses , my children finally got their drinks at 16.12 pm baring in mind i was Stood waiting for all to see . Also Being told that the electric on the back wall wasn't working so there for that was the wait for the frappacinos , but the customers who was served after me all walked out with theirs - 3 being frapaccinos may I add . And that the server should have passed the ticket to the barrista, not to me - not my issue. Offered 2 free stamps on a loyalty card / cake on the house. Although I appreciate the offer , I would not be stepping foot inside of this starbucks again . Also, the 3 customers in front of me all had issues with their orders, too. Not sure how difficult it was to make 2 cold drinks , but thought 23 minutes was a bit much. Whilst watching people after me leave with their orders to be told the electric wasnt working hence the wait ,baring in mind I had my children with me i think is a great example of shocking service. Wouldn't recommend and actually really disappointed in the service and establishment . The team members I spoke to individually were fine to a degree , but it seemed alot of staff looking busy rather than actually being productive. It was not busy so not really sure how it all went wrong. Although not a problem in the big world , for a paying customer I think its disgusting and won't be returning . Maybe take this as constructive criticism so in future customers aren't fed lies and stood waiting watching most staff not really have a clue what they are doing . I went to starbucks as a treat for my children , but honestly should have gone to Costa as better service and I could have been in and out in 5 minutes. I never leave negative reviews but honestly the lack of service and literally no one knowing what is going on , I feel this particular starbucks really needs some leadership training...

This place always gets my drink wrong. I think the biggest problem is they don't listen to you. I have no idea how many times I said, just let me finish my order. Then I repeat myself and then they did not record it right. One of the guys did not even know that espresso is not the same as coffee. I order the same everywhere at Starbucks most places the drink tastes very similar. Just at this particular location it's all wrong. I once chatted with a manager who was pretty nice, but generally the staff there is not so friendly. I am just in loss for words. I am professionally passing Gloucester around ones a week, and I have given up on going to this location as they just always get it wrong. Every time, I went the drink tasted different, but even different from the last one they made. It is almost a gamble there. The last time I tried the girl said that it tastes different everywhere because every location uses different products and the drinks have different ingredients. It is just a NO from me. I wish people working there would take more pride in...

I popped in to get 2 frappes on a Thursday at 4pm. Figured it was hardly caffeine o’clock, so it’d be quiet. It wasn’t. Fair enough, I expected to wait... it was a 20 minute wait. However while I waited I watched. One young member of staff paraded around exclaiming that she couldn’t be bothered anymore, aimlessly moving stuff around. One guy made 3 drinks for 3 different customers all of which were wrong and dumped down the sink. The bins were overflowing in the kitchen area, it looked dirty and chaotic. Clearly nobody was in charge. I got one drink when I’d ordered 2. When I asked where the other one was, miss ‘can’t be bothered’ told me, “there is a queue mate!” No wonder there was a queue with two of the team being totally inept and counter productive. Appreciate we’re probably talking minimum wage here but at £10 for two drinks it’s not that cheap and to be spoken to so disrespectfully was not helpful after a disproportionally long wait for two drinks. Surely a successful global chain can do...