Emailed to ask if there is room for wheelchair and if I need to book, was told to enter via an alley next to the ice cream shop. Managed to find the alley, found someone to check to see if we could enter with the wheelchair, came back to directed up the alley, which is not very good for a wheelchair, steep slope with uneven large cobbled slabs, the from wheel got caught a few times. They could lay down rubber matting, which would make life for disabled so much easier.
The food was excellent, served hot and delicious along with a drink and bread and butter. Fish was very fresh, shame there was no crab. Coffee was tasty and hot, nice ice cold bottle of water. Staff was very polite, full of smiles, and efficient. Had ice cream on the way out, which was very tasty indeed, but again wheelchair users will have issues getting through the very stiff small double doors.
Now the toilet issue, disabled toilet, if the disabled person is in a wheelchair and needs a carer, the toilet door CANNOT be closed, this is not acceptable, I know the building is 300 year old but dignity is more important, the male toilets only allows one user, same with the female which leaves people waiting in a cramped area, some waiting outside queuing where people are eating. I witnessed 6 people waiting to use the bathroom.
Overall the food and service is award winning, ideal for hungry tourists and locals alike, but more thought should be taken for wheelchair users, the Anstruther pavements are tricky enough. Please consider an upgrade of toilets and entrance for wheelchairs.
Will be back as live...
Read moreA lovely fish and chips shop for both takeaway and sit in. I recommend, though I cant compare to the one shortly down the road. A few minor complaints, however. Their F&C comes with 2 pieces of bread (horrendous) and a hot drink, which was nice. Chips were alright, fish was awesome! So light, crispy, and a great portion. They had a "catch of the day" menu. That day, we could get monkfish for 17.30. Seemed extortionate compared to the portion I got, but the actual fish was thick, fleshy and well cooked, so it was alright. They also serve it with a variety of sides, some uncommon like pickled mussels. We didn't get any of these, but I do regret it looking back. Also on their catch of the day menu was fried squid. This was genuinely awesome. Once again, these guys show they know how to batter seafood. The squid was fresh so it wasn't rubbery or squishy, it had a good body and bite. We also had a halloumi fries starter which was probably frozen from a supermarket. I thought the krusty krab style decor was cute. Seats were annoying to get into because they dont move. If someone against the wall needed to go to the bathroom, the next person had to get up so they had space to move out. Service was friendly. Their drinks machine broke down and they could only give me tea, they were polite about the whole thing. My mug in particular had an odd stain which didnt want to come off. Can't comment on their ice cream bar, it seemed reasonabley priced. There is a shop right next to them that does good ice cream and good flavors at a slightly...
Read moreWe called in for fish and chips while in Anstruther today and were treated to a great meal as always: Quality breaded haddock and a well organised system. We took our food outside and sat at one of the fish bar's outdoor tables. What ensued lead to the only form of negative feedback I can offer, but nevertheless something I feel the business should consider.
As we were half way through our meals, two young members of staff informed us that it was 20:30 and the tables needed to be folded and put away; therefore, we were asked to gather our things (food, sauces, drinks etc.) and vacate the table while they stood over us watching. They then proceeded to fold the table and put it away, which took around ten seconds.
I noted later that the fish bar closed about half an hour after this event and couldn't help but wonder: Was it really necessary to move two of your customers, one of whom was my 77 year-old father, to take ten seconds to fold a table or could it maybe have waited -in the interest of common courtesy and customer relations- about ten minutes more until we had finished? There would still have been lots of time to fold away the table. I understand and respect a business's right to have rules in place, but when it comes to paying customers, especially senior members of the public, I do think some flexibility wouldn't hurt. I would also argue that it would further enhance your already...
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