Completely confused as to what this place is meant to be - which may sound strange but bear with me.

Arrived for coffee and some lunch on a Saturday afternoon and told there was no space as they aren’t putting 2 people on a table of 6. Okay, fair enough. The way in which this was communicated made me and the person I was with feel a bit stupid, as there was no warm welcome - just “No sorry, no tables.”

Upon walking outside to the covered terrace, there was a table of 2 so we took it.

Ordered via the app which was fine. Latte arrived and it was TINY. For £4 odd for an oat latte with caramel, and £3 odd for an americano, I expected a bit more than an 8oz flat white cup. Foam had flavours of the crema from the espresso coming through which was stupidly under extracted and acidic.

The door was constantly left open - even with staff coming and going, nobody seemed to close the door to the outside area allowing all the hot air from the heat lamps to leave instantly. The sheltered outside space was incredibly dusty (see photos) and the table rocked when pushed on one corner.

A couple had 2 takeaway coffees and sat on a table of 2 next to us - despite the restaurant not having enough seats to accommodate people who wanted food.

The water cups on the bar were plastic (despite being in a location that advertises itself as a bar, why do you not have some small glasses available?) and located next to a box of dirty dishes - meaning I had to ask where they were, again feeling like a nuisance to the staff. I just don’t get it. Service was sub par and felt like we were an annoyance being there, is this meant to be a coffee shop or a restaurant or a bistro or a bar ? It’s trying to be too much and the menu felt a bit all over the place too. Going from Katsu fries to filled yorkshire puddings? Cakes looked nice I will say, but overall I didn’t want to give anymore cash over to the business based on how the experience had been so far.

Don’t get me started on the toilets - understand they are council owned but if they’re on your premises to the average customer they are part of your business. They look like they’re straight out of the films Trainspotting.

Overall incredibly disappointing experience. Main gripe was that I was made to feel like I was an annoyance when i’m the one paying into the company.