Highland Gate — Restaurant in Great Britain

To summarise - went with a voucher - have never visited before I live locally in Dunblane - Main take home points : Nice place and decor inside - good location for people travelling on mway Staff were mainly good and helpful however didnt seem to know what some of the dishes on menu included - vegetables ? salads ? Related to this my friend and I both ordered main course meat dishes - both of which came with little or no vegetables or salad - we had to pay extra to get a very small tired looking salad in a small bowl We asked if any alternatives to just having chips - only option was mashed potato - wanted to swap chips for a green salad or vegetables not possible Ended up getting sweet potato chips - overcooked - not very nice - for which we also had to pay extra Please main point think many customers will want to eat at least some greens and fresh salad with likes of a steak or other meals Positively steak I had was good cooked rare - Also beer Marstons pedigree was ok - I come from Midlands so from my younger years remember it well in the Cotswolds - taste not as good as what one would get in a marstons pub near Bham - too much gas ..... I think either it doesnt travel well - or staff in your pub not so good at keeping it ? Noticed also noone in there (locals) not eating but having a drink ? For the future financial viability of the business this not great - On your doorstep is as you know a large population in Raploch and back of the hill - also two large technical colleges with many middle aged staff also students .... and you are in middle of new middle class 3-4 bedroom houses estate - by looking at cars parked outside these houses these people even now in recession have large disposable incomes - Worth thinking about how your business can encourage and attract more local people who perhaps dont want to eat but just want to come in for a drink --- think you are well aware of the Birds and Bees pub restaurant in Causewayhead and their business model - they have plenty of customers for both - for meals but also locals from nearby estate who come in for a drink - also children friendly and nos of activities during week to encourage locals to come in Would come again to eat if menu had more healthy options - also would come in for a drink from time to time if the pedigree was kept better also if you had pedigree or other marstons beers in bottles behind the bar or to take out Constructively Will ...

Stopped off at this venue after a long weekend in Scotland - we chose this as we regularly eat at Marston restaurants. First impressions was great, very clean, tidy and nicely decorated. The pub was not particularly busy, we approached the female bartender/server to enquire about having a meal, she wasn't really engaging or welcoming, but did eventually show us to a table - thankfully, all the other staff were engaging and pleasant. We ordered our drinks and two roast dinner meals, my partner chose the larger roast as this also came with stuffing and crackling. Food arrived, wouldn't say the potion size was generous, comparing to the Sunday roast dinners we have had at other Marston pubs and it certainly needed more gravy. What was more disappointing was the fact both meals had missing items - crackling and the stuffing. This was highlighted to the duty manager when he asked if everything was OK with our meals, by which time we had nearly finished eating. He did offer to give a free dessert as an apology, but after paying for the meal and looking at the receipt, this was never honoured, again this just added to out disappointing dinning experience. Whilst we were having our meals, the couple on the table opposite also experienced a problem with their meals, neither of their dinners arrived with roast potatoes! Clearly this venue is experiencing some training and quality control issues in the kitchen, which needs addressing urgently. It is not a complex dinner menu to serve and present, especially in the current financial climate when it's certainly deemed as a treat to eat out, so customers expect and deserve a better dinning experience.

*Reply to Mr Ventisei: Thank you for your reply. For me, a kitchen that's sending out four wrong/incomplete meals in a space of 20mins, isn't running accordingly - enjoy your trip to Egypt, as clearly you're...

I had dinner last night with my son and I am sad to say it was extremely disappointing in general. We chose from the set menu and had two courses each. My son had the tomato soup which arrived in the tiniest soup bowl I have ever seen. The accompanying piece of ciabatta was bigger than the soup bowl. When the mains came, I could not believe it. My son had the chicken 'tenders' which looked far from tender and again a small portion, looking more like a starter than a main. I chose the steak and chips with a supplement of 2 pounds. The steak was absolutely tiny, tough, tasteless and overcooked. Accompanying the steak was a mini jug of gloopy bernaise sauce, undercooked chips, tomato and a sad looking drop of pea shoots, which looked liked they had shot a long time before they landed on my plate. We asked for a Pepsi and a soda water and lime which both came automaticslly in pint glasses, no question asked what size of glass we wanted. I had the crumble with ice cream for dessert. This was passable, but like my son's soup, for some bizarre reason it was served on a grotty old chopping board. I did not complain until near the end as we had several different servers and we were in a bit of a hurry to get to the pictures. The explanation given by one of the servers was that the soup was 'pre portioned' as were the steaks as they were all 6 inches! The server also mentioned that I had not been the only one to comment on the steak sizing. I went to the bar to get the bill and it was around 45 pounds. I said I wasnt happy about what we had so 7 pounds was deducted. In my opinion it was still such a waste of money and a huge disappointment. So come on Highland Gate..you must try harder. As a result of last night, I would not return or recommend so you are only doing the business...