Wolfies Of Hove — Restaurant in Great Britain

Disappointed & disgusted. We went down for veggie/vegan sausages & chips.. my partner specified that we wanted vegan sausages to the staff at the till & the person prepping the food. We somehow manage to receive..GLUTEN FREE PORK SAUSAGES?

Upon receiving the sausages we did inquire what we were given and the chef / person who prepped the food out right said “ he doesn’t know what he gave us “ he then went on to show us some hand written notes in some file.. I’m assuming this is meant to be their allergen book… We tried to explain to him that we weren’t interested in what products the shop had to sell but what he had offered us.. but he simply wasn’t getting it. We asked him to show as what packaging the sausages he gave us came in and he refused to. ( ie very suspicious… as if it was a mistake because mistakes do happen he would have easily said my bad and sorted things out because .. there was a mix up but no.. he was dismissive / purposely refused to show us & tell us what he gave us )

At this point I asked for a refund and left we had to contact management for them to find out what we were given and management … gave a mediocre response..

Justifying their hight food standards when it’s clearly not the case ? We don’t eat pork for religious / cultural reasons and management simply do not care…. Trying to fob us off ??

In all honestly if your staff think GF means vegan/ veggie then there’s a big big issue! Not only could this be dangerous if we were allergic but it just horrible to think food handlers can be so reckless.

Like I say yes mistakes happen but this was outright...

25/8/23- The owner was very rude.. he asked me why I did not collect the food that I had paid for the previous day. I told him that I was helping somebody who had been involved in a road accident. He was irritated, completely ignored my explanation and told me the restaurant could have resold the food.

Please note when I had tried to collect my food on 24/8/23 before 10:00, I was told the food had been thrown away. I was asked to return the following day with my receipt to collect a fresh order.

25/8/23 - I arrived at 17:00 on 25/8. The owner prepared the food and when it was ready for collection he handed me a paper wrapped cod & chips.(£11.95) I asked him if he could put it in a bag. He scowled and put the food in a plastic bag. I asked him if he could put the food in a Wolfies bag.. he scowled again and eventually repackaged the food.

I was basically given off cuts of soggy, oil drenched chips with a piece of fish that tasted awful. It was terrible! Grey, cold, slimy fish that smelt very odd. Needless to say most of the food went in the bin.

I contacted the restaurant who clearly could not care less. They completely dismissed my complaint.

I have been to Wolfies 5 times since May 23. 3/5 times the food has been sub standard. Today’s experience was shockingly bad. Sadly there is no 0/5 option.

Don’t waste your money. There are lots of far better Fish &...

New review: I have debated whether to post an updated review but unfortunately the last 3 or 4 times I have visited wolfies it has rapidly gone downhill. The prices for the portion sizes have become absolutely ridiculous, the fish is greasier every time, the wait times are long. The staff can’t handle a busy night and clearly aren’t cared about enough to care about the business. Service is friendly and kind but sloppy and slow. Friday night my friend and I waited over half an hour for 2 large cod and chips (1 gluten free) and no one seemed particularly bothered about sorting the problem quickly. The person I presume is the manager eventually found out and told the young staff to give us free drinks but didn’t address us directly or communicate how long it would take to fix the problem. I was embarrassed to bring my friend from out of town. I hate to write this, I’ve loved wolfies for years, but I won’t be returning after this. I hope it gets better.

Original 5* review, summer 2022: Favourite Chippy. Couldn't possibly go anywhere else as it's just that good. Prices as with everything have gone up quite a bit over the years which does make for an expensive takeaway but if you can afford to, it's worth it. Staff are always fun...