Tesco Cafe — Restaurant in Great Yarmouth

My husband and I went into this Cafe one to grab a cup of tea and another to support them after lock down as it didn't t seem that busy. We were left waiting while 2 members of staff were chatting and laughing and didn't even acknowledge us there. Finally after around 20 minutes one came to ask what we would like. I asked for 2 pots of tea a chicken wrap and a all day breakfast. The member of staff told me the kitchen was shut now and so couldn't have either. Bearing in mind that this was only 2.20pm I asked what time the kitchen closed as we had arrived at 2.00p.m and she never acknowledge my question let alone answered it. We left feeling very disappointed. I have visited this cafe several times over the last 5 years and it has always seemed under staffed. But not only that the staff present don't seem to have clue about customer service. I have been in the catering business for over 32 years and was support manager for a facilities company in the catering department inside Tesco head office in Welwyn Garden City. So understand the very high standards that you expect. Could someone please tell me why you do not set such standards within your store cafe which earns you money and could certainly earn you a lot more if you improved the staffing and the...

The cafe in great yarmouth has twice in the last 2 weeks refused to serve me and my daughter we just wanted a quick snack before she went dancing. Cafe states its open until 5pm , last week we got here by 4.30 and told me they are closed as they have to tidy up and flatly refused. Today I made sure I was early and this time it was 4.15 again I was told that it's closed so they can do the cleaning, I told them I will contact you because cafe time is closing at 5. That's 3/4 hour early from stated time. Finally at 4.25 the girl said OK what is it you want, I told her and it was served and eaten before 5pm . Not a happy customer ! Why do I have to have an argument with cafe staff to have the privilege of getting a snack before my daughter goes dancing. Just also I think it's worth a mention that during the day sometimes it can take up to an hour waiting time if you count queueing time and meal finally arriving time. On behalf of myself and many other upset...

Five stars for what it is and doing it very well. It's an in-store restaurant which serves simple food well prepared in a pleasant atmosphere with cheerful staff. Places to sit and eat, comfy chairs if you like for a coffee and bite. High chairs available but no booster chairs. Not noisy, not crowded, lines/queues infrequent and not too long. Good coffee and good breakfast. Jacket/baked potatoes are just fine for lunch. Lots of other things as well ... look at menu, or photo of menu. Obviously lots of free parking and free WiFi available.

Oops, forgot to mention the all day breakfast and that all meals have their calories displayed.....you can always shut your...