Garden Grill — Restaurant in Harlow

Really 3 or 3.5, but decided on the more generous 4 due to past orders & experiences. Not overly impressed… but to be perfectly honest & fair, I’ve had the food from here on several occasions & everytime had a quick punctual service & with good food to boot (albeit too much salt!) however, the last time I wanted to order, I had no cash, So I called & requested to add on more than just the ‘1’ pound included in the delivery cost…. After all, I always tip well (especially after spending a lot of time in America, where salaries are pretty much based on tips!), but no… they do not take cards over the phone & do not have the facility to add on for the delivery driver! So, either order over phone with cash on delivery, or order on-line with card payments with no facility to tip! Not good enough. Please sort out your system to reward the delivery guys when customers request it. I regularly order from a local Thai & always add on about £5 for the driver… this not only never seems to be a problem, but is always reviewed with enormous gratitude (even though the restaurant itself isn’t actually benefiting). So, just 2 small tweaks - change your payment system so delivery drivers can be rewarded & hold back on a bit of salt - then you’ll get 5.5 out of 5 for every meal… just like Ermans - your sister restaurant. Please learn from this… after all, the customer is...

Where do I start, 1st time ordering in a few months after multiple issues previously- missing food - cold or late

This occasion ordered at 6.22pm on a sunday with a delivery time of 7.35pm, food finally arrived at 8.40pm.

Food arrived but chicken cold - chips Lukewarm -salad & sauce’s completely wrong to my order

Tried to call multiple times to check status prior to delivery and after delivery to complain but phone line switched off

called the day after to complain told to call after 5 as the manager would be in, called at 6 to be told no manager in today please call tomorrow.

called the following day told no manager available still.

Absolutely shocking customer service !!!!!!!!

Wont be ordering again,...

I hardly write reviews BUT ABSOLUTELY TERRIBLE!! First time ordering from this resturant. They said it'll take an hr for the food to be delivered. I called asking where my food is because they were an hr and a half late at the time. The lady said she'll find out and left me on the phone for more than 3 minutes then she just hung up. I called back and this guy was very rude to me stating they are very busy and they are running late with everyone. I asked if you're busy, then why take on more orders. He refused to answer my question and continued to repeat that they are busy..It took over 2 hours to receive my food and not one apology from any of them I spoke to.. I'll never order from...