Been coming to this KFC for the past 10 years since the day it opened and over the years the service has gone down hill. You used to be able to order at the desks now it’s just machines only. That’s not a problem, it’s just in the recent two years when we order there’s always something missing one time we got a family bucket in the drive thru with hot wings they gave us the bucket not the hot wings by the time we realised it was too late as we had driven out and past the traffic light it was too late to turn back.

Most recently last week after watching a movie at the nearby cineworld I was hungry with my partner and felt like having a quick dinner, we ordered one bucket and a boneless box meal. Guess what happened? The box meal arrived but not the bucket meal so we had to share one meal between us. Even worse the ticket machine wasn’t working so we couldn’t go back to the counter and show them that they forgot to give us one of the meals. So my partner got mugged off £27 .

Finally the atmosphere it was 20c with sun last week and that KFC was a furnace no joke, no air con nothing. It was literally hotter than it was outside like sitting in a hot car. Screaming kids all around as well as lots of families sit in there. Never had such a worse experience in 10 years I have been coming here. Honestly go to Pizza Hut instead if you want a meal at Queensgate.