Having visited the Tim Hortons in Harlow around 15 times since opening, I had expected they would have sorted out some of the early issues they had, unfortunately not. So with some of the stuff below in mind, I'd say it's more of a 2.5 out of 5.

Ordered is easy via the screens, after which issues always occur which is a shame as I generally enjoy their coffee, food of sweet and savoury variety. They quite often seem quite disorganised and orders can take a while despite not being that busy and this follows on to the seating area, which has often had unclean tables with old food and bags/storage still on tables.

Every time we've ordered there has been an issue, whether it's missing food, condiments or drinks, it's a constant theme. On top of this, they have a tendency to just put any Timbits or donuts in the box - they constantly just add random Timbits and don't pay attention to the order, and if donuts are not available, they will just add whatever they think without even asking if that's okay. I'd also say the food needs to be sorted as it comes out lukewarm, most of the time. They're generally very friendly though and are happy to help, but it seems a shame that they don't pay attention initially.

I really do enjoy the food, the Timbits/Donuts and their drinks (I mostly drink coffee) of which myself and the missus have tried numerous menu options. And as explained above, they're rather friendly and apologetic when issues occur, but it shouldn't be happening this far after opening.