Papa Johns Pizza

Staple Tye Shopping Centre, Harlow CM18 7PJ, United Kingdom

3.1(90)

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Info

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Phone

+44 1279 451451

Website

papajohns.co.uk

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Posts

Amele RAmele R

This is their idea of DOUBLE PEPPERONI pizza. For reference I ordered a large double pepperoni with barely any pepperonis on it. Called the store and the person on the phone admitted he made it and that they were running low on pepperoni so instead of calling me and letting me know or cancelling my order they tried to send me a below standard pizza and hope I didn’t realise. He also hung up the phone on me during the call then eventually promised a refund that I still haven’t received.

Jack ZeplerJack Zepler

Ordered for a delivery, and they delivered the wrong pizza (toppings missing) I requested another one to which they agreed at first then called back and explained they was only sending me a smaller pizza as only half of it was wrong. After a while of explaining that, that isn’t good enough they agreed to send the order out again. Only this time they’ve barely cooked it and the pizza is near enough still dough. Terrible service will not be ordering again

Reviews of Papa Johns Pizza

3.1

(90)

1.0

Similar review to some previous comments I oreded two pizzas one of them being gluten free. The delivery driver turned up with one pizza and then the gluten free one was literally just an empty box, they said they had tried to call but like many others neither of our mobiles had any missed calls. I then called papa John's in Harlow to ask for a refund as I had sent their one pizza back the guy on the phone told us he had refunded us for the full amount turns out he was a complete liar and this isn't something they can do in store. We're currently in a dispute with thier head office over email as they don't have a phone number to call. Very disspointed as we have been customers to here for years. But technically this is theft as you have taken money for a product you have not given. Be careful when ordering from...

1.0

STAY AWAY!!! They don't even deserve the one star Reviewers are forced to give. Staff are incapable of following orders. They mess up orders and when phoning for rectification you could be waiting for nearly 2hrs & if you phone again for a refund they say things like "I'm sorry your order got lost in the business but I can give you a discount on your next order". Although that tickled me

Supervisors seem unhappy in their jobs too they tell you things like "Do you think I want to be on the phone talking to complaining customers?" and "Are you sure thats not what you ordered?" Apparently this is quality service....

1.0

Worst service from these guys and its been years now. They keep trying to claim im too far away, they use false GPS data which I always manage to point out is wrong, but after the guy got lost the first time they can't be bothered to return, so they call and either tell me I have to pay more or that I have to come and collect. May I humbly suggest you don't spend your money here as they are really some of the worst service for an area like this. Domino's get it right every time and they are in the SAME PLACE. The person who makes the calls for these guys really let's the team down...

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