We have been regulars at The Prince Albert for approx three years. So were delighted when it re opened after being closed for about a year. The bar staff are lovely, so helpful and friendly. The new chef does a good vegan selection and the food is tasty. However after today's experience we will not be going back. We booked a table for 2pm, after an hours wait we were informed the kitchen had received a glut of bookings in one go. So we could either wait a further 30 + mins or have a refund. These things happen, right and we were looking forward to our meal. When it arrived the food was cold and served in a tin dish. We politely stated this and said it would have been nice to be offered either a discount or free drink as a good will gesture when asked if all was well. We were met with a torrent of abuse by the waiter, who among other things practically called us liars and drunkards. We had consumed two drinks each in an almost two hour wait. I asked him twice to please go away as we had not come out to be abused. He totally ignored my request and a lovely member of staff had to come and guide him away. It has been a dreadful experience and a sad end to what we considered our cosy local.