Domino's Pizza - Havant — Restaurant in Havant

We ordered from here tonight and when the food arrived it was all cold, which isn't surprising seeing as it took longer than it should have. One of the pizzas was also missing sauce.

We rang the store and they said they would give us £5 off our next order which we declined. She spoke to her manager and they offered to give us a new order but it would be a 2 hour wait or we would have to collect it ourselves. We weren't happy to wait two hours so decided to collect it ourselves. We didn't get a single apology.

We then put our order in the bin and got ready to go and get our order. As we were about to leave we received a phone call, it was the girl from the store informing us that she had been told by her manager that we would have to make sure to bring the old items back. We told them that we had already put them in the bin. They then told us we wouldn't be able to have our order, and they would only be able to give us £5 off our next order. We argued this as we weren't told to keep the pizza when we phoned. The lady didn't offer us any other option so we asked to speak to the manager himself. We explained to the manager that we had not been told to bring the pizza with us and so had out it in the bin and were about to leave to collect our new order. He told us we wouldn't be able to have the replacement order as we weren't bringing the items back. We argued and said we weren't told to bring them and that's why we had put them in the bin. He said that it was obvious we would have to bring them back, if you asked for a replacement anywhere else they would ask you to do this. We said we understood the logic behind it but that we weren't told to do this. He told us we would have to get them items our of the bin (which we informed him was our big outdoor general waste bin) if we wanted any food. So we had no option... We spent our Saturday night crawling through our black bin outside in the rain so that we could get a replacement order.

We then drove to domino's and handed it all over. Again, no apology. They just handed us an order.

Throughout this entire experience the staff had an attitude, did not make any attempt to apologise, just made the excuse that they were really busy. Very poor service.

For a company that says its purpose is 'to provide an experience of 11/10' this is shocking service,...

Dominos in Havant is typically my go to restaurant, even for deliveries if I haven't chosen subway instead. Not actually ever sat and ate within the resturant but dominos is not typically known to be an eat in type of restaurant anyway.

Food is always top tier in the Havant location, always hot, always made with care and there's not really a single bad food option on the menu. It's downfall comes from it's often absurd price you have to pay these days. About £20.00 for 2 large pizzas but up to double if you go for a make your own version or you buy from a delivery app.

As for service, just like with the eating in comment I've made, dominos isn't typically known for it's service either. Nice people and welcoming but you rarely interact with them either than placing your order and grabbing the food.

Lastly for atmosphere, they've done what they could with the small space they have. Got a modern and clean look to it's interior but isn't anything to show off. It's nice that the few seats inside and where the counters are, face the window looking out onto the busy road onlooking McDonald's as it's on the corner of a road. Probably the best and only option they had with the space they've got.

just an additional note to add. Dominos moved into the area about 6 ish years ago if I remember correctly and managed to upgrade their restaurant within half a year and move locations to a slightly bigger space and more convenient location for people to access. Ever since, it's remained as one of the most popular fastfood competing restaurants...

My family and I are staying on Hayling Island for a few days. We had tried the Pizza Hut the night before but for the most part that order ended up in the trash. I had read the reviews here and thought that Pizza Hut had the superior recent reviews but now having ordered from Dominos I really don't understand how. Two of my children refuse to eat meat and we ordered a large vegetarian and a medium vegetarian with jalapeno as well as a large pepperoni passion and side orders. The Dominos store is very modern and clean and even though the shop was very busy the staff were very helpful and polite. Having been very dissapointed with our experience of Pizza Hut I made sure I checked our order before we left the Dominos shop. The pizza looked amazing and when we got back to our holiday residence am delighted to say we really enjoyed it. My only disappointment is that the shop don't deliver to Hayling Island. Dominos gets my vote...