Raj Garden — Restaurant in Hertsmere

Awful service, average food. Booked a table online, no knowledge of booking. Managed to get a seat, but took 1hr just for starters to arrive. Starters were wrong (only half the portions actually bought out), was told it would be 10 minutes for some additional ones, waited another 30 mins for cold incorrect order again so we ended up refusing them and skipping straight to main course. When we complain staff were rude, and continued to make snarky remarks through the rest of the service. Mains were served after 1hr45 minutes and were OK, but not matching the expectations of rave reviews or awards. Had to ask for basics like cutlery and some of the mains food was missing and incorrect which we also had to chase. Staff tried to charge us for incorrect starters, we're not apologetic and full of excuses (apparently they are short staffed, the online booking system over books, they are too busy, and they take too many takeaway orders). They even acknowledged themselves that they deal with a lot of complaints. Every other table around was complaining about missing food, incorrect bills or slow service. Even as we left the staff were rude. The atmosphere was chaotic, I appreciate they were busy but staff were constantly shouting at eachother, running back and forth confused and repeating questions/having to check elsewhere. I wouldn't waste time...

I have been a loyal customer with this restaurant for many years since they had opened. I was always happy with my experience, however tonight I faced the worst customer service you could imagine. Having picked up a takeaway for myself and the family I arrived home to find from my £60 order I was missing 2 x Chicken tikka masalas. Mistakes do happen so I contacted the raj garden and they informed me they would send them down. Great a good reaction and only a little inconvenience. I waited for 20 mins and no food had arrived. When I contacted the raj I was shocked to speak to a gentleman called suhil who treated me like a criminal. My food was not on the way and he was unwilling to discuss when it would be and repeatedly asked me to count the containers, talking over me, being rude and obviously no people skills. He was not concerned that all of the rest of the food had gone cold or with resolving the issue at all. The only interest he had was to count the containers. I have had to now go to the restaurant to discuss and potentially collect the food. I believe I could of asked for the whole order to have been replaced but felt that replacing the missing dishes would of been reasonable...

I had great memories of this place as I used to frequent here with my wife and family regularly. We hadn't been for a while so we went for a Friday night dinner with a couple of other people. The popadoms and sauces were OK. I was surprised to see the poppadoms being served in a cheap old looking plastic basket. The starters were horrid. The onion Bhajis were completely inedible. The mains were the worst. Starting with the Chicken Biryani. The Rice was dry and crumbly (like it had been reheated on a number of occasions). There was literally no flavour to the dish. The Chicken Jalfrezi and Butter Chicken was again utterly tasteless and the chicken was rubbery and chewy. The icing on the cake was the naan were also burnt. We paid the bill and left the restaurant hungry with the food barely touched. The only positive thing were the waiters who were friendly and attentive.

Seriously disappointed and none of us will ever be coming here again.

Sad thing to say about what was once a...