Grace Neill's — Restaurant in Ireland

We have been loyal customers to this local restaurant for years, but unfortunately, after our recent visit, we will not be returning. While the food was lovely, my dessert was ruined when I found a long black hair in it. When we brought it to the attention of a female staff member, her response was dismissive and unprofessional. She claimed that the hair couldn't possibly have come from the chef, as he was bald, and offered only a forced apology. After I declined a replacement and she agreed to remove it from the bill, we hoped for a resolution, but her attitude only worsened. She returned to inform us that the chef had made the dessert fresh and again implied that we were somehow at fault for the hair being in the dish. My husband and I felt unfairly accused and completely uncomfortable. We left the restaurant feeling like an inconvenience to her, especially when she handed us the receipt with a half-hearted "thank you" and her back turned.

To make matters worse, when I went online to check for other reviews, I found a similar complaint from someone else who had found a hair in their dessert as well. It's clear that this is not an isolated issue. We were also reminded of a previous visit, where another dessert came with a hair in it, but at that time, the staff handled it much more professionally and with care. It’s not the hair that has made us decide not to return, but the poor attitude we received and the way we were treated. Customer service is just as important as good food, and unfortunately, this experience lacked both."

Our normal server who I assume is named Micheal from the receipt is always very professional and accommodating so thank you. Such a pity as two loyal customers lost due to ego and...

Took my mother for her 70th birthday, and I had heard great things about this place getting a revamp. Maybe what we experienced was not the norm, but it was shocking. Poor service, bland food, and a cramped restaurant you couldn't hear yourself think, never mind, speak to the rest of your table. Was introduced to our "waitress" only to never see her again after our drinks order. Starters arrived with bits missing, maybe they ran out, maybe they forgot them, I'll never know, cause the food was left. Tried to get several peoples attention as one of the starters was a sharing platter for 2, only there was no plate to share with! Mains came much later and again bits missing, no explanation, nothing. We were brought a dessert menu, but no one ever came to take the order... people appeared to be going on break, servers getting their coats on and walking past clicking lighters, or getting their dinner. I walked up to the counter to pay the bill, and I'm guessing she could see from my face I was extremely unhappy, as not a "hope everything was all right," just the receipt. She was far too busy being chatty with the 2 young male servers with her. I'm sure they're normally better than they were that night, but the food was tasteless. It looked good, but there were no seasonings, bland, dry. With 3 other really good restaurants in spitting distance of this place, I'll pass next time and head to...

The most organised, the best and most smooth running service I have experienced in Northern Ireland in the hospitality sector in the last 2 decades. Big shout out to all the lovely staff doing absolutely superb job! Very well managed, smooth, prompt, polite and overall lovely service :) good food, beautifully presented the actual restaurant part was comfortable and cosy maybe minor thing to consider: could do with a bit of a decor upgrade on the curtains element and little details perhaps like fake flowers on the tables to be replaced by real ones or just leave those out :) but that is just minor detail! As of food and drink offering would love non lactose vegan milk like oat milk or soya milk please:) overall had a great experience especially impressed with the service: all stuff and than lovely food :)!...