Northern Sole Cafe — Restaurant in Kirklees

Regrettably our recent visit was a less than 5 star visit. We have visited here before and had a better experience so was a little disappointing.

The outside area is nice and comfortable and it is great it is dog friendly however, we were made to feel uncomfortable from the start by the abruptness of the staff. We only wanted drinks which seemed a disappointment and were made to feel like this was a bit of an inconvenience. We were asked again if we wanted to order food by another member of staff which was attentive but also not the most friendly experience we have encountered.

The drinks were lovely, no complaints there and they were brought about promptly.

The only other thing to mention was the toilet. I appreciate that some maintenance work cannot be fixed straight away but as a heavily pregnant person going to the toilet in the dark was less than ideal. Although some efforts had been made to light the toilet it simply wasn’t enough.

I appreciate everyone has busy and bad days, not all the staff were short and unwelcoming so maybe that was the reason but you never want to feel uncomfortable in a hospitality setting.

We love to return to dog friendly places because they are far and few between so hopefully this was just a ‘one off’...

Went here on Sunday and wished we hadn't. Not a friendly place at all. I asked a waitress for water for our dog. She didn't bring any. When I went to pay for our food she was sat at a table looking at her phone. Also when I went to pay for food..I stood at the til and another waitress stood there looking down and completely ignored me and walked off. I must have been stood in front of her for 5 mins. A lovely blonde waitress apologised and took my payment. She asked if everything had been OK. I said I did ask for some water for my dog...but the girl sat there didn't bring any. A man behind the bar said for future ref there are bowls outside at the front. I said we'll how would we know that. We actually came in around the back. I've never been in to such a rude place. And also such miserable staff. Except for the blonde waitress who was very nice. The food wasn't wonderful either. meal was just warm. I can't understand where these good reviews are coming from. Will never...

We visited on a Sunday and I must say the drinks spot on and it’s dog friendly! One star each…

The reason for 2 out of 5

I have to say a smile when dealing with customers goes a long long way even if it’s fake! We all felt so uncomfortable with the service we received we just got drinks and didn’t want to order any food.

We had the drinks (was lovely drinks) and decided to eat at another cafe that was so friendly.

I spotted some empty dog bowls up off the floor. I think in my own opinion you should ask every dog owner if the dog would like a bowl of water and a dog treat! (I did see a jar with some free treats) Any dog owner knows there dog is more important than themselves when ordering drinks after a long walk……

I can see the other reviews shine for this place but I have to be honest it wasn’t the case for us.

We are lucky to be able to visit lots of places and this place has so much more potential but slipped for us...