Caffè Nero — Restaurant in Leeds

I attended Cafe Nero at the Springs retail park to simply get an Americano to take out. Little did I know such a little trip would have such a positive impact on my day. I ordered my drink as I would anytime. When it came to payment, the member of staff on the counter at the time, called Dave, stated that he would pay for my drink as I was the only customer who had smiled and was polite in his previous 10 customers. I was shocked as I had never had never been on the giving end of an act of kindness. This honestly made my entire day. People really need to take note that, life is busy, we might be in a rush or might not be having a great day ourselves but it should never be a reason to be rude and impolite to people we come across in our travels. I contacted the store after this had happened and spoke to the manager who was also very appreciative of my kindness (although I didn’t go out of my way to do anything special, I was just me) and she explained that I had made Dave’s day as it had been a ‘brutal’ shift. Let’s be like Dave and be a good person. If anyone goes to this branch of Cafe Nero, smile, be polite and maybe say...

26/03 I stop at this Caffè Nero every Sunday and I generally always have a really good experience but not today. I was waiting in line as usual to order when a staff member came to take the order of the lady behind me but ignored me I tried to make him aware that I had been missed but he didn’t respond. Then the lady behind me who also realised that I had been missed called him back by name! That’s when it quickly became apparent that Dave (glasses and beard) knew this lady and had actually deliberately served her before me. Favouritism. I waited for another minute while another lady behind the counter looked flustered and embarrassed, but my order still wasn’t taken so I just left. It’s really disappointing because Dave has not just let a customer down but the rest of his team too by this kind of behaviour. This probably is one of the best Caffè...

Quite a busy place and seating an be an issue at peak times, but all in all a good experience. 4/5 stars as it did take a while to be served and some of the tables were not cleared. Food and coffee was consistent as they seem to be in this chain, but I do at times (having been a few) find some of the cakes a little dry. There was an ok range of different foods and cakes etc and the beverage was hot which was nice :-) Staff were friendly and efficient but needed a few more of them at busy times. Wheelchair friendly and has toilet facilities.

Nice atmosphere for a busy shopping centre venue but at those busy times didn't feel intimate and was a little noisy, but that maybe shows its popularity. Aircon was a little cold in certain areas, but nothing uncomfortable.

Would certainly go again and happy to...