Costa Coffee — Restaurant in Leeds

I came into your store at Leeds The Springs at around 5.00pm and one of your staff members called Naomi was talking about me in the store just because I couldn't make up my mind, baring in mind I have adhd, which is a learning disability so I took longer to decide on what I wanted, I had the sunflower landyard on so it could be identified that I have a hidden disability. I'd came in with my grandparents and Mother, this is absolutely disgusting behaviour and want this resolved and an apology from her, you need to train your staff alot better to identify these things and not to slag people off because they can't make a decision. And I don't want an offer of gift cards because I will not be returning on how I've been treated it is discrimination! My grandparents and mother also heard the things that were said about me, she had made remarks of "she can't make her mind up" to another lady who was serving with her. And also made a remark about my mother too who is also...

Waited up to 15 mins just for a small hot chocolate. I also wanted a slice of biscoffee cheesecake but was told by the unfriendly, stern faced server that I could not have the last slice which was right infront of me because it was not cut perfectly and a bit of it had fallen off, on the side of it. I found this very strange as they were selling half price cookies and pastries which had quite a few broken bits next to the till. I said I'm happy to take it, as only a small piece had come off which was right next to it but he still refused. Service extremely slow. I think that server was probably going to take that last slice home. He could of added it to the half price tray if he was bothered but kept it...

Wouldn't bother wasting your time! Store closes when they feel, cancel click and collect orders just before collection even when open.

I ordered 2 drinks on app at 18:52 for take away order with a 6-8min collection time order was accepted.

Which said online they open until 8pm last order 19:45. I arrived at 7pm to be told we're closed I said I placed order on the app have they been made? Cashier just said nothing on my system I checked app they had just cancelled the order. Guess they couldn't be bothered. Customer service offer no explanation to why order was cancelled without reason they offered me only 1 replacement drink not worth the fuel and still would have to buy the 2nd...