Casa Mia Italian Bakery — Restaurant in Leeds

NO SOCIAL DISTANCING, DIDN’T CLEAN THE TABLE NEXT TO US AFTER PEOPLE HAD LEFT AND SEATED OTHER DINERS ON IT, OWNER NOT WEARING A MASK, OLD CARDBOARD MENUS, NO TRACK AND TRACE. I don’t know what is happening to this restaurant but it has definitely gone down hill. My wife and I have been going to this restaurant since it first opened over 20 years ago. I booked a table for last night a week in advance. When we arrived they did not have us down on the list although we did get a table in the corner. We were given cardboard menus which surprised us as we expected to have to download the menu or get plastic ones which could be cleaned properly. Nobody took our details for track and trace purposes. The people on the next table to us left and the staff did not clean the table. I was unhappy at the proximity of the table to us and when we saw them pull a chair around to the side of the table which was about 12inches away from me, my wife spoke to the owner. He said that he would push our table in the corner and I could sit facing the wall with my back to the other person and that would be ok. My wife said that I would then still be 12 inches or less away from the other person but he said that was alright. We left as we didn’t feel safe. The owner was rude and obnoxious and didn’t care about COVID 19 safety for his customers at all. What a lovely way to treat loyal long standing customers. Also I would just like to add that the atmosphere was awful, there are bikes everywhere, it felt like sitting in a bike shop. Needless to say we will not be going back ever again. We have previously been to the Agraah at Chapel Allerton and the Konak restaurant in Horsforth who are both doing an excellent job with regards to Covid. I would suggest that the owner of Casa Mia have a look at these restaurants as he might...

Received email offering loyalty card, completed online. Visited with a friend and my son, Advised staff we had a card, they were unaware of the online scheme? however agreed to provide 2 for 1 deal. Then advised 2 for 1 was only for pasta dishes on Tuesdays? - Ordered 3 pizzas and they arrived cold? We rejected one and ate half of another, when I advised I was not prepared to pay for cold food I was asked to wait for the owner Francesco to arrive and take it up with him, he arrived and to say he was unable to deal with the complaint was an understatement. Francesco denied the food was cold and claimed it was out of an oven at 400 degrees and that he had CCTV which would prove it? He ranted and raved at me for too long claiming I had upset other diners and his young staff, he stated he had called the police and insisted we wait until they arrived, when we tried to leave he demanded payment for the bottle of beer on our order and stood blocking the front door to the restaurant taking close up photographs of my face with his phone and demanding that my guests have their photos takes as well? After about 25 minutes I argued that he could not keep us in the restaurant against our will and that the police may not arrive for hours or even days he finally let us leave! Not an experience I would wish to repeat. Ironically he has written to me advising that the management have considered my application for a loyalty card and cannot provide one at this time.

Following my visit I have discussed this with many people and discovered that my friends relative used to work as chef at the restaurant, his advice was, no matter how hungry you are, do not eat there, the...

We visited yesterday for lunch, with our one year old daughter. We've been visiting for alot of years. It's always been perfect. Never had anything less than perfect. Hence always returning.

So, yesterday. We were seated. Ordered drinks and a starter. (tomato garlic bread, to die for) drinks and starter came super quick. Service was pleasant.

I made a mistake with my main. I ordered crab ravioli. Thinking it'd be in the same sauce as the lobster ravioli I had on a previous visit. But when it came the sauce was different. And I didn't like it very much. The lady in the restaurant must have seen me pushing it around my plate not really eating because she came to check all was OK. When I explained I'd made a mistake and not read the menu properly. She took my ravioli away, and brought it back after a few mins with the same sauce on it as the lobster ravioli, which I previously really enjoyed. This was super nice of her and going above and beyond to make sure I enjoyed my meal. And that I did! It was amazing as always.

Throughout the meal. My baby was getting a bit fed up of being in the highchair, so they gave her some sweets and also colouring pencils and paper. This kept her entertained.

All in all, amazing food. Outstanding customer service. We will continue to visit. Thank you so much for a...