Costa Coffee — Restaurant in Leeds

I am a regular customer at Bramley Costa and usually the staff are so lovely and attentive.

On this occasion.. Saturday at 4.30pm two staff members were behind the till, no queue apart from an elderly lady discussing what she may or may not like to drink with the blonde young staff member. The other staff member was also a young man cleaning a whipped cream dispenser stood behind the till. Saw that I was waiting and never acknowledged me or said hello. I have had some awful news this week and just wanted my usual latte to takeaway, I was in a rush because I needed to get back to hospital. Both blonde girl and young lad saw that I was waiting and I honestly just thought I'd have to go because I'm so short of time.

I decided to leave and walk out to which I was startled by the young blonde girl shout at the top of her voice "See Ya!!"

It was only me walking out no one else so I know it was directed at me.

It was done with such attitude and animosity and truly embarrassed me as I walked out. Okay if you had actually served me or even said hello.....I'd understand you saying goodbye to a customer but I know this wasn't a friendly SEE YA. It was totally sarcastic and uncalled for.

I didn't deserve this and it is shocking customer service on both parts. I never leave bad reviews but this drove me to tears. It was rude, inconsiderate and totally...

Even giving it 1 star is too much. Staff talking way too much to couple in front of me - all about the guys new tattoo. Talking that much, I went away to put a bag on a chair. Alot of tables needed clearing. I asked for a tray & wet cloth to clear my table. Was given a tray and serviette when I asked for a wet cloth - 1 of the women serving said that she couldnt give me a wet cloth as it was her job to clear the tables - to which I replied 'yes it was!' I asked for a medium, wet, lattee (that is a drink with no foam or very little) in a takeout cup. I took the lid off and about 1.5cm of foam and asked for it to be redone. They were talking about me when they were near to each other. I was in 2 minds to ask for a refund and leave but thought - why should I. They were not busy. A male member of staff then joined them. It was over 1 hr later that some table clearing took place - just as I was leaving. Awful place and...

Use because of convenience, but if this place got real competion it would be empty. Tables are often filthy, staff insist on door being open in freezing weather. Some staff lovely, but one is SO rude. Shes often stressed, complaining loudly about her job, how busy she is, how many customers there are, how long shes got left on shift. This whilst youre in the que, then shes telling seated customers as shes clearing tables. Yesterday she reffered to those of us in the que saying 'dont know where this lots come from' This isnt what customers need to hear. I work in catering and im busy, often understaffed, but never rude to customers. She even had a rude comment once when i used the toilet because she had cleaned it before shift end and didnt want it using again!! Appalling customer service skills,...