Nando's Leeds - Skelton Lake — Restaurant in Leeds

I don't know where to start absolute shambles. Arrived at this services 16:30 went to Nandos 16:44 was told we had to wait for 20 minutes even though there were tables free not just a couple either, when I asked why we had to wait if there were tables free and it's down to lack of staff which I don't understand as once you come into Nandos you order your food from the stupid mobile phone app and don't actually need a waiter only to bring the food to the table. So much nonsense! Anyhow we came back two hours later only to be told we have to join a virtual que!!!!! After speaking with the guy on the front this time was told the last person should have told us to join the virtual que. After a partial argument about bringing this man to the front to appolgize he declined. Eventually we could order to take away and were let down even more the chicken was undercooked check the photos. I'll never go to a Nandos ever again the procedures and rules are stupid, the food quality is disgusting you can't even cook cooked chicken! The virtual que time increased from 30 minutes to 45 minutes and eventually booted us off. Look how many tables are free and the people waiting outside ridiculous. It's better you go and buy your own gas stove...

We were about to be seated by a colleague when we were told by another colleague that it was actually 25 minute wait for food so we had to come back in 20-25 minutes to be seated, which we did not understand at all. There were seats available so why did we have to wait to be seated? Why does the 25 minute wait for food mean we have to wait this time to be seated too? But we abided and returned when we were told. When we were seated, we were escorted to a table that was empty and cleaned when we initially went up the 25 minutes previous.

We ordered our food via the app, before it came out we were told one of our sides weren’t available and were given the option to pick something else. The original side was more expensive than the usual ones and we were not offered a refund for that. When the food came out the chicken was dry, the halloumi was burnt and the peri-salted chips were hardly salted.

We had a previous experience here a few months ago where the chicken was extremely dry and the service was slow, it’s a shame to add onto a previous negative experience with another. We won’t be...

This is by far the best Nando's in the whole wide world. If you want an experience, dine in on a Tuesday. We innocently came in for our usual 10 wings with 2 regular sides. We were served by Jack.

We enjoyed our heart meal then Jack asked if we'd tried their desserts and the satisfaction in my family's faces told me we should just keep doing this.

The warm chocolate pudding sent me to the seventh heaven. If you haven't tried it, try it. If you've tried it before try the one from this Nando's branch. Trust me its an investment with instant returns.

From my experience in retail I know it's very hard to keep a smile on ones face and inspite having a really bad day the Nando's staff and Leeds Skelton Lake brightened my day making it THE CENTRE of MENTAL WELLNESS.

Thank you Jack for making our day very special and memorable. To everyone else Dine In and Experience Nando's commitment...