Subway — Restaurant in Leeds

Used the subcard app to get an offer and it gave a time for me to pick it up. Went into the store and the order wasn't there. Had to wait a few minutes for the sub to be made which wasn't what I had customised via the app, as the server had a quick glance at my phone.

They then only made 1 sub rather than the 2 I had ordered. I had to wait for this 2nd one to be made. What I received was the same sub as the first instead of the other one I had ordered.

Went around lunch time so was busier than usual, so didn't want to bother them even more/turn into a Karen, so i just carried on. I did get a free cookie for the wait/situation though 😀

Some improvements needed, mostly via the subcard app really as if the order had gone through properly, this whole thing could have been avoided. The servers did the best they could considering - faulty app...

Making up opening times as they go along.

Went to this branch yesterday and made the mistake of thinking the opening times displayed on Google would be correct. Nope, 7am open had been pushed back to 11am. Kicked myself for not double checking as lots of places are running on different opening times right now.

I went today shortly after 11am (as display on the opening times on the door) and whilst I managed to get inside I was advised they were not open until 11:30am. I am tempted to think they were taking the mick. This is also the opening time given on the website.

I am just going to go eat somewhere else in future rather than wasting my time as none of the information presented anywhere...

Was really grotty. All the salad bowls were almost empty, the lettuce was browning. Considering it was 9:30am you would expect it to be topped up and clean. The chopping boards were NOT washed and there was grated cheese literally all over the work tops. Even the glass front covering the food was grimy. This is not what I usually see in subway stores but this was an exceptional mess. I told the girl serving why i wasnt going to order anything and left. Also the three people in the queue left for the...